John Andrew Ford & Mazda Penrose

Amazing service from Alex! Ordered the part I needed quickly and got it to me on Christmas Eve one day after calling. Absolutely outstanding service in every way. Thanks again!

Took car in for service. Staff were good. But it took them six and half hours to service the car and they did not ring me back to say that it was ready for pickup.i had to ring them. But they could have overlooked that issue. No problems. At times like this it is abit trying. Thank you for the work done JA Penrose.

Jason & the team were able to sort out a minor but irritating issue that had been present since I had received my new car. No fuss and quickly and efficiently sorted.

Jason and the team were great. Excellent communication, helpful and polite. Wouldn’t go anywhere else.

Very very expensive. Communication very bad. Someone tells you one thing and another something else. They worst then finance companies chasing you fr payments LOL bt wouldnt use them ever again they chrge arm n leg for very minor things that cost way less other places.

Was told that I’d recieve a call for car pick up by 4pm. No call, so waited till 410pm and called thru to confine that my car could still be picked up

Filthy loan car during repairs also full of used tissues and facial masks during covid. Extremely Poor communication and after sales service by salesman Greg Coxen. 4 weeks to get action. Reported issues higher up but go nowhere and no change. Would never use or recomend.

Parts team is very slack, not calling customers to inform them if part is there or if there has been a delay.they don't make any effort whatsoever.do not recommend.

Service is fine, just price on the expensive side, my cx5 2015 cost me 1k each service, since my 3 years free services finished. Last year some un-usual thingys wore out, cost 5xx. This year bettery need to replaces $44x
My BMW service cost less per year. I guess this is my last service with madza, either sell it or go third party.

Booked a 60k service and asked them to update the SatNav to reflect the new road speed limits. Drove home and SatNav displayed the old speeds. Phoned and was advised that sometimes the update doesn’t take and to bring it back in it’ll take about 20 min to upload. Waited an hour and told the first two attempts didn’t work but the 3rd one did, but when they handed back the car they said if it hasn’t worked they will need it for the day to delete all the software and reload it.
Took the car back for a 3rd time and told it would be ready at 3ish phoned at 3: 30 for an update and promised a return call. No return call so turned up 15min before they shut to be told that Fords latest update is dated May, pre road speed changes. Three visits and 17 wasted hours. Oh and if you drive on the Waikato Expressway the SatNav shows you driving on fields, who knew it only opened in June this year.

East or west, Mazda Penrose is the best.
Been to this place i guess since 2017. Have never been disappointed with the service.
Excellent work team keep it up

Appalling. Took my car in for scheduled service and WOF post level 4 lockdown. It f failed the WOF and they wanted over $3,000 of work on a car I bought from them 12 months prior. Took it to another reputable garage who could not find the same faults and the repairs even on the like-for-like issues were significantly cheaper. I will never go back to this workshop again, nor do I recommend you.

Dropped the girlfriends Mazda CX5 for a full fuild change service and asked for an engine compression test. Was told they will need to keep the car for 2 days since they have to remove the top of the engine (head). When I explained its just a spark plug removal required to test the compression, they told me thats not how they do it here.

Very happy with my Mazda experience at the Penrose branch. Great service, pleasant staff. Zoom zoom!

Another disappointment when picking up my supposedly repaired vehicle. Vehicle not repaired again even though I have spent nearly $6000 having it "repaired" in the last 6 months. Service is an absolute shambles.seems like the repair shop staff do what they want and no one wants to communicate with the office staff if there are any issues and vise versa. Client is left in the lurch and frustrated. Very disappointed.

Exceeded expectations. Phone inquiry, they had the parts, said put them to one side, collect 30 mins later, job done

The shining gem of the John Andrew Ford service centers! I avoid my local service centre and travel here. The front of counter staff are the best and the vehicle service is professional and timely.
Dont waste time and energy elsewhere.

Friendly staff and lowest price for original Mazda Parts. Try John Andrew Mazda before e getting ripped by any Mazda wreckers. And funny thing is All wreckers buys here and then sell it to customers

Another great service, we get all our fleet done here and the service was exceptional again. Loan car always available and great team to deal with

Hi my elderly parents were long time customers of John Andrew Mazda, but not anymore, 2 years ago they were given false & deceptive information by the salesman stating that my parents were to old to own a car due to new government legislation, he then suggested that the car could be registered in my sisters name. My sister simply stole the car from my parents once it was registered in her name. Be warned I strongly recommend to anyone not to deal with the people at John Andrew Mazda.