John Andrew Ford & Mazda Penrose

Booked service by phone, because my car had oil high level problem, they told me sevice takes 1 to 2 hours, when I came they told me service will take 5 hours. I been waiting 3 hours already, my car still not been touched, so I asked can I booked another day, that guy told me it's up to me, but if I took the car away, if car has problem, it's all on me. What? Ok. I have to wait. Very good service! When you buy car they were very nice after that I have nothing to say. Two faces.

Talked to the service manager and they are very keen to solve the issues. Very helpful.

Good job from the workshop but check your car before the pick up. Oil stain on the carpet left and they sprayed the headlights with something so it fogged up. It will cost me 100s to get it fixed or may be new headlights. Very disappointed.

Top caliber attention and service from this team. Always feel like I'm their only customer.

Avoid unless you want ripped off. $560 for a new wing mirror and was not the same color. Why would I want to different colored mirror. And the reception staff where very ignorant!

I was going to fit a new oil coolant hose to our MX5, until I saw what a mission that particular replacement is: I booked it in to John Andrew, and they came in under the quoted amount, and even gave the car a clean. Great service, very impressed. Note that it can take a while to get a booking, but that's common to any busy mechanic.

These guys have looked after My SP25 Mazda 3 since new. They are all really friendly and always do a great job. I appreciate the complimentary car washes I receive even when I just am getting a $50.00 warrant.

Went to pick up the Mazda 3 that got serviced over here. They forgot to put the stamp on the service book, which is ok with me, I understand people forget. So walked inside and asked if I can have a stamp on the service book. And the staff ask me: "Where do you want the stamp, on the book or on your hand? " what's that supposed to mean? Do I look like 8 years old? Great job making your customer feel uncomfortable and offended. Cheers

They go through highs and lows, where as a customer you want consistently good to great service for your car. Thank goodness you have Katie there.and I don't mention people by name that often. Credit to her for managing customers' expectations vs service delivered.

Great service, professional from reception to guys working on our vehicle, appreciate the service, fair price

Service team is great. 4 stars because when they are closed the phones just ring with no automated system to tell you they are closed or when the opening hours are

Best ever. I booked my Mazda 2 air con fault on the phone, but was actually booked for grey Lynn. I showed up at Penrose to a slight look of bewilderment oops. But they said no worries we can fit you in. Air con is sorted. We're rolling again. Thanks for the great service.

Just a Warrant of Fitness today, but fantastic service, great experience beginning with Katie, right through thanks

Fantastic service!
Booked car service online had a response following morning 7.30am to confirm details of vehicle. Appt confirmed for next day, dropped car off 9am as no rush to pick up. Had call late afternoon to pick up. Wish I had picked up closer to 5pm as my car was only partly valet.which was a.bummer.
The ladies at reception were so friendly and helpful, coffee, mags and telly to keep u occupied while waiting. 8 minute wait was how long I waited.just a breeze.
Im a big time review follower so was pretty curious on how my first visit here would pan out as reviews here weren't too flash. Im all about customer service.
. (20 yrs retail) so was totally impressed with Ford Mazda Penrose. Well done team!

Tried ringing service dept many times with no answer, don't return messages.now take all servicing elsewhere

Booked in my car, it was a very easy process and great service all the way through. Kept me updated over the phone on anything they needed to do or parts to order and even gave me a lift when I dropped off the car.

We serviced all of our vehicles and staff vehicles here until recently where a WOF I arranged for one of my vehicles nearly cost me a lot of money in issues that were not needed for the WOF. Car flew through a WOF elsewhere and we will no longer be using you guys.

Bit on the pricey side & keen on the upsell.
Specify what work you wish to be done, as they are "very good" at "finding" faults that require them to do further work on your vehicle. Having said that, work done seems good & is covered by warranty.