Lumino The Dentists: Mt Eden Auckland

I had a really terrible experience with Daniel, he said I needed a root canal and multiple fillings (costing way over $1000), luckily I went and got a second opinion and found out I didn't need any of the above. Extremely disappointing service, I would not recommend to anyone.

Okay edited this cause I cant reply their story. Here is mine.

Went to Lumino cause of Massive tooth pain, Doctor said its a bacteria infection into the pulp, needs root canal ($2000) or extraction ($500). Gave me antibiotics for the swelling. Called the doctor several times (couldn’t reach her) and asked for many call backs to get some more help from this doctor. No reply.

Went to another dentist at New Lynn. Guess what, there no infection, it was just my previous filling was high which lead to tooth? Pain which was luckily figured out. When I went in to talk to Dr Ewan, he avoided the topic and gave me a full mouth xray and send me home with a list of teeth whiting things that I can get done at Lumino. (bits and pieces missing but…)

The worst experience in my lifetime. The Team dont to try fix the problem just get hold on your money. I would suggest going anywhere other that Lumino. Please try any other denstist for a second opinion in your case and you will understand what I'm talking about.kind regards,

Deepak

Really bad experience. I will never visit this place again.called the receptionist 5 times to request my x ray documents and she was really rude and i still have not got my x ray yet.
Please save your money and go to a place with a better value for money or atleast go to a place where they aren't rude to you for no reason.

Okay edited this cause I cant reply their story. Here is mine.

Went to Lumino cause of Massive tooth pain, Doctor said its a bacteria infection into the pulp, needs root canal ($2000) or extraction ($500). Gave me antibiotics for the swelling. Called the doctor several times (couldn’t reach her) and asked for many call backs to get some more help from this doctor. No reply.

Went to another dentist at New Lynn. Guess what, there no infection, it was just my previous filling was high which lead to tooth pain which was luckily figured out. When I went in to talk to Dr Ewan, he avoided the topic and gave me a full mouth xray and send me home with a list of teeth whiting things that I can get done at Lumino. (bits and pieces missing but…)

The worst experience in my lifetime. The Team dont to try fix the problem just get hold on your money. I would suggest going anywhere other that Lumino. Please try any other denstist for a second opinion in your case and you will understand what I'm talking about.kind regards,

Deepak

We went to get my wife’s tooth checked up only reason we went there was because on lumino website it was advertised as after pay payment option. Once everything was done and went to pay to the counter they said they don’t accept Afterpay, they we saw zip pay brochures on the front desk and asked if we could do zip pay instead, again we were told they don’t accept zip pay and only full payments accepted. We had to pay full amount on the spot when they advertised Afterpay on their website and zippay at their location.
False advertising
Would not recommend to anyone
Worst experience we had. 0 star rating

Poor customer support.
Although I was a customer of this center and made an appointment online, just because I did not answer their phone during business hours to reconfirm my appointment, they cancelled my time and did not notify me. When I took leave and went there, the secretary told me that she had cancelled my appointment.

Would definitely NOT recommend Daniel. He tried to fleece me saying I needed 12 fillings and a tooth extraction all for $4000. Luckily I got a second opinion. I actually only needed a clean. No sign of tooth decay and certainly no indication of a tooth eating bacteria he told me I had. He also said if I did not get this work done soon, I would be looking at dentures in my near future. I'm only 58 and I have never had problems with my teeth before. Furthermore, he was going to do this work with no sedation, only local. He even recommended I get used to having dental work done without gas. He also did not show me the xrays that I paid for and kept me waiting between appointments for 3 weeks. I am reporting this dentist to the NZDA.

The dentist (Luke?) who was assigned to look after our kid was not even on the lumino mt eden website. He is definitely not experienced with kid. He made the kid cry and jamming the xray film into the poor kid mouth and gave up after that. He kept talking about being humane and referring us to specialist.just not a good experience for us as a parent.

I personally have been for hygiene and receive great service.

The doctor was in a rush and kept telling me he does not have much time so was not able to tell him my entire problem. I booked an appointment the day before for a reason. He spent more time in explaining about the cost of removing my teeth rather than the problem I went in for. Very disappointed to see such big dental clinic performing with such low standards. Would definitely not go back.

I would give Anna 5 stars as she is the best dentist I have ever seen. She completely alleviated all my worries and was professional, kind and competent. Every experience was painless and I would recommend her to anyone. However, very unfortunately, Karen (the receptionist) is horrible! After some thinking, I will not be returning to Lumino Mt Eden just so I can avoid ever dealing with this individual again. I spoke to her recently on the phone to arrange an appointment, but I ended up hanging up the phone in shock and without making a booking. Karen was extremely rude, unprofessional, disrespectful and condescending. I am from a customer service background, so I understand that she may have had difficulty with previous customers or was just having a bad day. But she had absolutely no reason to take it out on me; I was nothing but polite and friendly the entire call.

Went to get a checkup and filling replaced. Lady Dentist I saw was very nice and I had no pain during or after treatment. Lose one star because I think they try and push more treatments and kept asking me to sign up to year long treatment plans.

Taryn Zambucka is incredible. Easy to talk to and made me feel very comfortable. 10/10 recommend!

I have actually hit the jackpot here! My oral health has improved tenfold within a short period of time, due to solid professional practices, and advice from Dan and Karen. I also feel my overall systemic wellbeing is so much better now too. Thanks team. Nga Mihi and smiley face.

A wonderful practice, the customer service is always friendly, reassuring and genuine. I would definitely recommend this practice!

I can't rate the team at Lumino Mt Eden (Dominion Road not Village) highly enough. I was too scared to visit the dentist for years but over the past six years they have been so caring and considerate that all that fear has fallen away. My dentist knows her stuff and is very approachable, my hygienist is beyond awesome and helps me deal with some quirks with the equipment by finding different ways to do things, and the front of house staff are friendly, approachable and make sure appointment information is emailed out straight away. Worth traveling for!

Karen, Jenny and the team make my twice yearly appointments always the best - I've come to view them like family. Highly recommended for a personal and caring practice. A+

These guys are amazing. Friendly and efficient, every visit. I always feel welcome and looked after. Highly recommend

Very friendly and welcoming. I had a filling, which isn't the nicest experience. The dentist made me feel as comfortable as possible
Will definitely be returning, Thank you

Fantastic friendly and professional service. Lovely team members. Easy to deal with. Thanks, team.

My daughter saw Ewan (Yuan Hang) Yun and she said it was her best most comfortable dental visit. Thank you!