NorthStar Group

Shockingly bad service. 8 months after the Auckland flood, with regular calls to beg for progress, not even demolition is complete. We were constantly lied to by every single employee of Northstar. Every excuse in the book. They tried to get us to take a cash payout.for 1/3 of the actual cost to repair. They are terrible scumbags. Not sure how they stay in business.
Marcus Perry

I understand that after the flooding contractors are very busy. I don't understand why I don't get follow up emails months after months on a work in progress.

Zero communication and in the end I'm loosing time and money because of this lousy service.

Suddenly it became my job to call North Star every week. I have to put a call in my calendar because absolutely nothing is going on.

Great communication before, during and after insurance project completed. They organised all of the sub-contractors in order and went smoothly. Highly recommend NorthStar Group.

North Star were proactive in arranging a date to work on site and carried out the work within the stated time period, at a high level of quality. I would have no hesitation in recommending North Star for undertaking future repair work as required.

Northstar provided a local contractor to perform remedial interior home work. Job has been done to a high standard and in a timely manner.

1.8m x 10m fence not a big job. Has taken them almost a year to do, and still isnt completed. What they have done is so bad that they are having to take most of it back down to redo. Never answer my calls or txts, do NOT use this company, only reason they are being used, is it is an insurance repair.

One of their staff or builders nearly took out the side of my car where I had to slam on my breaks to avoid them hitting me (we were on the motorway). Driver of the van EYK242. Really not a good look for your company!

NorthStar repaired damage from a burst water pipe in a bedroom. Great communication from Diane who checked in with us and kept us informed of what was happening. Tradesmen were well coordinated so the job flowed smoothly. Work was completed to a high standard and the tradesman were friendly but professional with their work and clean up. They were very easy to have in the house. Thanks NorthStar. Would happily use you again.

I would like to take the opportunity to thank you and all the staff at Northstar for the excellent, efficient and professional job everyone has done over the past few months.
I would also like to personally thank you, Sharron for the conscientious way you have controlled this project from start to finish. You are a credit to your company. I will soon be writing to IAG Insurance to advise them that the job is complete and I assure you that you and Northstar will be receiving high praise.

Northstar communicated well, turned up on time and delivered a quality result on my painting project.

All personnel involved in repairs to my laundry were punctual, courteous and skilled at their various trades.
A complication mid-project was handled without any fuss and the project was completed as per the original schedule.

Northstar have been very helpful throughout our repair. Ebony has kept my husband and I updated every step of the way

All the work is complete, and looks lovely, also Thank you for the wonderful organisation Ian Buckley all the tradesmen arrived on time every day, so everything is perfect, many thanks.

Very frustrating company to deal with! Should have been a easy insurance fix but has taken more than a month. The builder did not put the right flooring down, I told the foreman this before the flooring was laid on top of it but they did not fix it and instructed the floorers to lay the flooring, resulting in a terrible job. They came to fix it but instead tried to patch it up which made it worse. I have had to settle for a half pie fix of their mistakes because I do not want to have to deal with this useless company anymore.

I would like to thank North Star for the stunning new kitchen they have installed in my home. The whole team were professional to deal with starting with Mark providing a great design, he was easy to talk to and nothing was a problem for him. Suzanne backed him up with coordinating installation and product choice and Terry and Mark handled the installation seamlessly.
The outcome was a perfect finish, delivered on time and on budget. I couldn't have asked for more! Well done North Star!

Had to replace cabinetry in my Kitchen. Eventually Northstar arrived and completed half the job. I wont mention the disaster with colour. However in the process, they broke glassware, dropped screws into my waste disposer and dented my fridge. Then they left the rest of the cabinetry in the kitchen for the completion of the job at another time. So what about the damage they caused? Dont worry, we will sort it out I was told. A month later they decide to complete the installation of the Kitchen and offer me a small monetary figure to go away. No I did not accept it, as I dont want to be staring at a bloody dent in my fridge door, I would like it repaired. So I am forced to claim through my insurer. Are you aware of the recovery process? It takes a long time. In the interim I remain out of pocket. Nice one North Star and more importantly ANDO INSURANCE for giving them the job in the first instance.

NorthStar Group, your company is fantastic. We highly commend the work you have done for us. After the disaster in our home of a blocked sewerage pipe, which caused many litres of water to come flooding through part of our house. Your group was contacted by our Insurance company and immediately your staff member Bevan
arranged multiple trades people to start and complete the work needed. Which was a builder, an electrician, a plasterer, and a paint and paper decorator. All of these tradesmen came as promptly as they could and all their work was to a very high standard. There was other work to be done but this came under different categories in our policy. Bevan was always there for any concerns or questions we might have. He encouraged us all the way. It is wonderful that the stress has now gone and we are nearly back to normality. Shirley and Noel Davis

Great communication, turned up on time, well coordinated with all trades courteous, job completed on time and looks great. Thankyou.

We have supplied North Star with timber joinery, and found they are great to work with. Ebony is organised and professional, I highly recommend their team and services. We look forward to future dealings.

I was dreading this process of a team of different trades coming in daily for a week fixing water damage however the whole process was so stress free and professional starting with Nobel from North Star organising it all and emailing me the schedule to the several different tradesmen needed for the job, these guys were all fabulous, they were all very professional, friendly and just got on with their work and most of all on time every single time from the plumber-electrician to the builder they were here at the times they said they would be and no mucking around
The whole process was stress free and everyone involved especially Matt the builder who was here mostly and was just fabulous, Matt was not only easy going but organised and very professional with his work and clean up
So thanks again to everyone for making it so stress free