OfficeMax - Head Office

Poor customer service. Bad quality products. Didn't send me the right priducts. Never recommended.

Absolutely disappointing service. Especially delivery service when you buy on- line! It is stated "delivered withing 5 working days" but it is not even allocated for delivery after 6 days. I wish I can get my money back and cancel the order.
Will avoid this company next time.

An order of mine has been delayed for 4 months and I have since tried canceling it. My emails have just been consistently ignored.

I am so frustrated! I have ordered a book for my daughter which is only available from officemax. I have been waiting for a month. I have called and emailed numerous times and I get shoved from one person to another. Shocking service! Absolutely appalling!

The new packaging does not seem to have stopped oversized cartons delivering a few items, and leaving a mass of paper and paper filler to dispose of. Not impressed.

Unbelievable ridiculous slow, this is our first time and will be the last time purchase from here. Order on the 2nd Feb, it's been over 2 weeks now, our order still hasn't dispatched and hasn't collected by courier. This is NOT THE WAY TO DO BUSINESS! Very disappointed and Highly not recommend to all others. D-

Worst service I have ever experienced in New Zealand. I would never use them again but unfortunately do not have any other options.

Honestly, OfficeMax deserve zero stars. This is the second time you have fell short on delivering stationary on time. You're customer services over the phone are also incompetent. I am no longer ordering stationary from OfficeMax or purchasing anything that may be affiliated with OfficeMax. Terrible.

Worst place to shop took over 4 weeks for my order to arrive would not recommend using if you need something that week

It has been almost six months since the return request was accepted. The items are still sitting at my garage. The job was forwarded to your distribution team to book/rebook for at least 6 times now. However, no one has ever come to pick it up. I double if this has ever been booked. Is this how you consider 'Easy Online Returns' as promoted on your website?

We made a school order for our son nearly 3 weeks ago and the package is no where near to driving.

It took Officemax 9 days to process my order and dispatch it. We are many days past the estimated delivery now, and my son has no stationary on his second week of school. Very disappointed. We made 3 orders from Quizzle for our other children. Even though we ordered it several days after the OfficeMax order. It arrived promptly, and my daughters had stationary in time for school!

Don't know what's going on with OM but I've received no confirmation of my girls' order I placed on the 01/02/22. Charged c$160 on the 2nd and am still yet to hear anything. No confirmation, no contact whatsoever.
I get there'll be delays with dispatch due to the current situation with Covid but com'on!?
I ordered from Merchant on Sunday and the order arrived the very next Monday!
Where are you ppl?
I'm having to buy stationery for my girl's here and there while we wait. I've emailed and have been

Thanks for providing the school requirements list, I've taken it to Warehouse Stationery now you've shut down all your stores. Maybe you shouldn't try to own the biggest buying season of the year while online only. MySchool & online only = complete garbage experience.

Terrible service! We are a business who has ordered a range of products from printer ink, stationary, notebooks and general day to day items that keep our business operating. Order took over 3 weeks for it to arrive with items missing. Called call center sat on hold for over an hour and was told I did not have missing items which included a $100 INK. DISGUSTING SERVICE

Receive email from office max saying order by 14 Jan to get stationary on time
11 Jan - place order
18 Jan- see some movement of order with Nz post. Gets stuck
20 Jan returned to office max
25 Jan- email NZ Post and OfficeMax to enquire about parcel- NZ post comes back with details regarding return & receipt to OfficeMax. Pass these details on to office max, hear nothing
25 Jan- 1 Feb call OfficeMax multiple times speak to multiple people providing details by email 3 x. Am told range of excuses (misunderstanding, temp staff aren’t trained properly, sorry). Assured I’d get a call back 2 x, no one called.
Come back from holiday early to get sorted.
1 Feb - post on Facebook. Hear back pretty quickly from comms person.
2 Feb - finally get a call from a human at OfficeMax who apologises again and assures me that I will have a tracking number that afternoon or in the morning at the very latest.
4 Feb call again as I have no tracking number yet. Told No- it takes 6 working days at the moment to get sent. You will have your package assigned a number by the END OF NEXT WEEK!

What an absolute joke. 3 kids at school with no stationary for 2 weeks. And no way for me to just come and get it. Don’t buy from office max.

Do not use that service. It's been 3 weeks since my order, and today i finaly received a reply, "sorry we will deliver it within next 8 working days". Absolutely anacceptable.

Never order anything again from office max! No efficient and serviced! 0800 call center stuff very route and play around with customer! What is the manger working on that for?

What a terrible company, horrible customer service. I ordered my son's stationery 14 December, I haven't received it yet!
I called them 100 times until they decided to resend it again. I haven't received anything.

What a joke, you should close your shop when you can't provide the service to your customers!

I ordered my children stationery at 9th of January. And i only get the recipe without tracking information. I don't receive my order until now.
And that is second time they so yhis for me！ Very bad experience！！！！

I would give this a no star, but I have to give a one star because I can't give no star. First of all, many people were not treating people correctly in the right mannner. She was extremely guilty for not letting me shop the way I wanted to. Many times she interrupted me tying my shoe laces. I wanted some shoes and she could se that, but she never bought me any.

Int he end, thatnk you for some people for ruining part of my life