SuperCity Property Services

Thanks team for your prompt response to clean and repair our spouting after a tree fell on it during a storm. Highly recommend and will be using your services again.

This company claims to have a professional and highly trained team, stating they are one of the most experienced and trusted gutter repair companies in Auckland on their website. They quoted my job after a full assessment and property inspection, then started the job before realising access for their quoted equipment may not be possible. They subsequently advised we needed to incur additional costs to ensure safe access. At a cost of $1000.00 we trimmed a number of trees to allow alternative equipment. Their supervisor confirmed they could proceed and the job was rescheduled, but again they have advised the alternative equipment is not viable. For a professional company, how can they get it so wrong! The owner and team became difficult to communicate with avoiding my email, and after follow-up have now advised they are simply walking away from the job. Richelle Scott

Hi everyone I posted 5 stars after supercity had completed our first job of replacing a portion our very sadly neglected guttering. We where so imprest with the job and customer service from all of team.
We got them back in to completely replace all the guttering. We all just couldn't wait for it to rain lol
With in the last week we've had it all, a very stormy week. The guttering job didn't disappoint. We are very happy with the completed work
Will recommend Supercity Property Services with out any hesitation
thanks Team

After 3 years I will be going back to my previous provider…my beautifully landscaped area particularly my paved and concrete areas have deteriorated to the point where I require a professional cleaner to bring back to standard…simply spraying a moss and mould product on a dirty surface (as recommended by your company) is insufficient…the pricing is also excessive, for less than 1 hour 30 mins spent on site for 2 technicians, I was charged $731 for the house wash incl courtyard area, gutter clean and the moss and mould treatment (the house is very small and on a cross lease site) …the time spent on the job reflected in the sub standard clean I received.

In reply to your comment below, yes you are correct it is not about the money, however I would have preferred a sufficient clean without the 10% discount offered as compensation for the sub standard clean received. It is an inconvenience to have to get the work redone to a maintain the standard of my property. Effectively you are charging $487.60 per hour for 2 technicians, for this price I would have expected an exceptional clean…not what I received!

We recently had the Supercity team undertake a house wash, gutter clean and roof moss and mould treatment on our house. We were so impressed with the whole process and results. Very reasonably priced, excellent communication and our place looks amazing! Thanks Supercity Property Services, we’ll definitely use you again!

Supercity have just repainted our townhouse. Excellent job with premium paint after thorough initial wash. Punctual and hardworking team, really good communication with us throughout. Scaffolders were also professional and prompt. Completed within the estimated time despite a day of poor weather. We're really pleased - couldn't recommend them more highly!

Got a house wash this December 2021. Thanks to the guys who did an awesome job and the property tidy. House looks very clean.

WORST COMPANY EVER! Never Approach to them, Avoid them asap. They changed gutter for us years ago, They installed the gutter and made it lower than our neighours and connected them all. Almost all the rain from the whole block then passed down to our stormpipes. Only minor amount go through neighbours stormwater pipe. It results in our soakhole broken during years of huge amount of rain flush and even damage to our foundation! It's totally nightmare you found out all these when you involved Engineer, Plumber/drainage, builder and roofer, paid huge amount of money and finally the reason is due to Supercity's gutter install! Won't even give them one star if we could.

Update: see what they response to these true bad feebacks, " no records of you being unhappy at the time and you paid your account without any queries. "It is a courtesy for your customers pay you on time, it's not an excuse of you granted you're doing "good"job! Some problems just take over years to appear and to us, it's hidden underground. Until recently we suffered the damage, paid to those specialists to find out the reason. If you're unqualified, just leave the market don't ruin other's life.

Thank you for the job well done. It was clean, tidy and done to a high standard. I would highly reccomend your services and definitely use your company again.

Everyone from Supercity Property Services was friendly and totally professional. They communicated well with us, turned up exactly when they said they would, and did an excellent job cleaning the outside of our house from top to bottom. I will definitely be using their services again in the future.

Hello Team. Thankyou for the recent spouting installation works completed at my property. Your Team were great to deal with and the customer service was fantastic. I am extremely happy with the work completed and will be sure to contact you for any further projects. Much Appreciated.
Pat, Helensville Auckland.

A really good experience from Supercity. Excellent communication and support from the team who helped sort our water issues out promptly. Turned up on time and very efficient.

Had Jeffrey from Supercity Property Services fix a few of my broken gutters. He did a great job! Previously I used a different guttering company which was a nightmare to deal with; the lack of communication and bad customer service were on another level. However SPS process was quick, friendly, informative and most of all STRESS-FREE. Definitely 5 stars and would highly recommend!

Responsive to initial request, quote process seamless and informative, very flexible with dates of service being moved - thank you! Team onsite courteous. Would certainly use again and recommend:)

We just had our house washed and spouting cleaned and can thoroughly recommend Supercity Property Services. They did an awesome job and very happy with their professional approach and end result. Will definitely use them again.

Most worst NZ firm ever used.
1. When they came to do the quote, without my permission, the guy started to repair my drain but he did not carry any tools with him. He used my hose, and drop into my drain. I don't know what will happen in coming years. They just simply said rain water would flush it away, but the hose is 15cm long and very much unlikely get through the under-grand drain. This is very much risky.

2. I told them to repair the gutter drain leakage at the joint. Two guys came without any spare components. I was told to prepare the components or wait for them next visit. Finally they just glued it and let me repair it if it is broken next time.

3. You must clean the gutter otherwise any job would not proceed. But I just need to repair the gutter drain leakage.what is matter with the gutter clean. I did it not long time ago.

4. Extremely EXPENSIVE I ever met. The gutter clean is double price compared to other providers. Whatever you want to do, change another firm.

PS:
I have the rights comment at any time, even this is one year later I was received your call this week to ask me if I needed house clean this year, clearly answer is NO.
I accepted the quote was because the visited guy told me as compensation for the drain drop will be free (in fact is is not). I believed your team and later coming jobs were just finishing the job. Did I praise any job you did? Did I gave 5 starts to you, none. I did not say anything never means it is good.

Great work done by technicians, hadn't washed our home in the past 2 years so had very bad build up of grime.will use company annually

I would STRONGLY recommend you talk to this driver on how to drive.

Passing people on a double yellow line and then continuing to swerve aggressively on a 50km road whilst carrying a tank full of water probably isn't the best look for your business.

Number plate KYE499 - driving down Kepa Road Mission Bay 3: 15pm - Sort it out.

Already been reported - Might just wanna let the lovely guy to calm his road rage down before he kills someone.

Cheers.

Supercity Property Services continues to be our first choice for the complete cleaning of our home. They are always easy to deal with from booking the clean to when the boys have finished tidying up and closing the gate.

We have used Supercity Property Services for over 5 years now to clean our gutters, house and roof. Moss and mould treatments on our driveway and paths - removing any oil drips stains from the driveway in the process. They have also repainted our home.

If you need anything done around your home or work. Give Supercity a call - I really believe you will not be disappointed.

Thanks again Team: D

Your team were very professional.they showed up as expected and did a great job on my house wash and gutter cleaning.i will definitely be using your service every year.thank u