The Doctors Fred Thomas (Fred Thomas Health, Takapuna)

I was initially very disappointed when I couldn't get an appointment to see doctor, while in severe pain, I am glad later on, I got a call back from the nurse Tania harvey, she understood my condition and got me an appointment with the doctor on the same day.

Thanks to Dr Lauder for all your help, a very professional physician indeed.

Handy location with parking just off the motorway with free parking available. Pharmacy located
Next door.

I have never seen such a rude and disrespectful staff as at this clinic. Moreover I have doubt about the doctors skills. It took 2 doctors there around 2 months to diagnose my asthma. Receptionist are very arrogant.

Kind and experienced staff willing to help out wherever they can. Parking can be problematic.

My daughter had infection on her face, they only look into her affected area and prescribed antibiotics, without finding her arm also had issue and had fever, was not even checked temperature. Changed all my three kids to other practice. Not so sure about their profession to look after us.

The worst doctor's practice I have ever been a part of. They have absolutely no regard for your time. I sat at reception for an hour waiting for my appointment and when the doctor finally arrived I didn't even get a "sorry for making you wait". The receptionist then went on to tell me that the doctors don't go by a schedule even though I had a specific appointment that was booked weeks prior. Moved and will never be going back.

1 hr 10 min wait time to see Dr. 11.30 appt went in 12.40. Drs need to remember patients time is valuable especially when time is taken away from their workplace.

Went in to get repeat prescription. Was in the for 3 min. Cost me $73 to see doctor. Apparently sent prescription to the chemist. Went there to pick up not there, issue with something it will be there in afternoon, we my back didn't go again. Came back an hour later went through but to a different chemist so now have to drive another 15 min to get prescription. Will change doctors

Basically have a different doctor every time I come here. They ask me “who’s your doctor” but it’s different every single time so I have no idea.
Also fees are through the roof.

Literally the worst GP i have ever been to.you wait atleast an hour every time to see the doctor - receptionists are extremely rude.don’t know how this clinic is still up and running - have now moved to st heliers and receive MUCH BETTER service

Reception terrible as per comments below. Had 6 week vacation appointment for our baby. Arrived for 10: 30am appointment waiting outside Doctor’s office. She looks at us then walks into her colleagues office with a cup of coffee for 15 mins then eventually returns to her office and calls us in. Unprofessional and frustrating with a newborn so will be changing to new GP.

I have been with this practice since 2017. Veronica is an great doctor but impossible to get a phone consult with if you don’t live in Auckland anymore. Reception is atrocious as per the comments below. Happily saying goodbye to this practice.

Always always late. Average of 30 min late every time I go, must be understaffed or mismanaged.

I spoke to Charlotte on the phone and she was the kindest and most helpful person I’ve spoken to from a GP. Thank you!

Every time I have had interaction with them, there is a problem. Problems range from sending the wrong prescription, telling you that you have an appointment booked and then they don't actually book it, saying that you are registered and then you find out you are not to not knowing how the basic systems work. As a patient I have been having to tell them what the system requires and what to do, not to mention their fees, which are pretty high. As a large GP practice you'd think that they know the basics of how the national health system work, but it seems like they don't even have basic training for their staff on offer. Just bad overall.

Great experience with doctors, however nurse on phone extremely condescending and unhelpful.

This has been my practice for years. Veronica is my doctor and she has always been above and beyond outstanding. I’ve had some real great nurses too but recently when calling over and over i’ve been transferred to the nurses for them to answer and say nothing, then hang up. So i couldn’t even leave a voicemail, nothing. It gets frustrating as it’s not hard to let it ring for someone to leave a voicemail or just answer and take two minutes out of your time. I understand it’s busy and the nurses are under stress but seriously.not an excuse for that behaviour.disappointed.

Called reception twice, forwarded to the nurses line twice with the expectation of being able to leave them a message for a call back. Both times someone on the nurses team has answered the call without picking up the phone, can hear office noises / typing in the background but unable to speak with anyone, and because they answer the call unable to leave a message. Feels like staff are doing this to purposely prevent the line from being used.

4.50pm and switched over to after hours already.
I've been trying to get I touch left s message no reply.

My dr is great but clinic lacks.

The doctors themselves are very good, however the admin staff are horrendous. I have been there 1 year with my daughter Billie and they have confused me with another paitent since day 1 - I get phone calls from them trying to give me someone else’s test results, I get missed appointments as they log me under someone else, they are endlessly calling me a different name whenever I go in. Also my daughter was sick with an ear infection, they asked us to wait in the car for 5 min as she had COVID symptoms, we sat there for 30 minutes in the blazing sun while my daughter screamed in pain as they’d forgotten about us and no amount of follow up calls from the car seemed to make a difference - then told us we’d missed our appointment. Then they didn’t even do a COVID test until I reminded them. Beyond upset with these people and highly recommend not taking your children here. This isn’t the first time somwthing like this has happened either.