Instant Tech Solutions(Phone And Laptop Repairs)

Bought three iphone cases really good price and
Great quality. Customer service was really good the guy at the counter knew about his stuff.

Good customer service and great value for money. Highly recommend this place for any sort of accessories and repairs:)

I went to other stores in Napier where they could not resolve my issue of my Gmail account being struck. Then came across Intanttech where I interacted with Karan. He solved the issue instantly for me. Very Helpful and has knowledge to what needs to be done.

Bought two screen protectors (Galaxy) and although I had it explained to me how to use them and also recommended to watch YouTube videos (which I did), I ultimately wasn't happy with the product. Returned and wanted a refund, based on the fact that the product was labelled incorrectly to begin with and was not fit for purpose. I was told that a refund was not possible and that the owner would be in contact, we are going on almost a week later and no contact! Needless to say I was incredibly disappointed by their service and won't be shopping there again, or recommending them. Which is a shame really because had their customer service been of a higher level then things might have ended differently, lesson learned for me.

Absolutely horrendous service, took my phone in asking how much will it cost to get screen done and without checking properly the lady immediately said it require new screen and she need to order. I checked with computer shop whether they have in stock, old Gentlemen there told me it is not the screen damage, only screen cover and he lifted off and screen was ok.totally dishonest staff. Lies could see it in her face, do not recommend at all. No human decency whatsoever. Don't go there.

Took phone in to be repaired (speaker problem). They were unable to repair the fault. When I picked up phone sent son in to pick up, while I stayed in car double parking. When I got home I looked at phone and saw there was now a fault with the screen with lines over screen, that was not there before they opened up my phone. I rang immediately, I had only left shop 10 minutes before, and explained what was going on with phone.they said bring back. When I did that they said you didn''t bring phone back in straight away so they won't fix the phone they damaged. Instatech are trying to say that in the 10 minutes I left their shop a fault occurred with the phone that it has never had before. I let them know with in ten minutes! Very unprofessional and poor service. Absolutely made my phone much worse.

Prabh was totally awesome, great friendly speedy service. She was extremely friendly and her knowledge was extremely good.
Highly recommend everyone with phone issues to come and visit Probh.
A+

My girlfriend came in to get her cracked phone screen replaced, to begin with everything seemed fine, she left her phone to be repaired but came back to find that her phone was in a worse state than when she left it. Half of the screen was darkened leading me to believe that they have ruined the back light circuit on one side of her phone, meaning the person replacing the screen didnt disconnect the battery. My girlfriend brought up the issue when she picked up her phone, but was blamed for it even though her phone didnt have the lighting problem to begin with, she responded saying that she wasnt going to pay for it when the worker tried to smooth over the issue by offering her some freebies for the phone (phone case, screen protecter and a phone card holder). They should be completely responsible for either fixing the phone, or replacing completely if not fixable, if the issue is not resolved soon then we'll be taking legal action against the company.

Prabh was very helpful, highly skilled technician. I recommend dealing with her when you come in

Very happy! The lady named Arahb at the counter, saw my cracked screen and immediately fixed it as I was standing there. What made me give 5 stars was seeing another customer come in with an attitude who demanded her phone to be sent back to her. Arahb, calm, professional and speaking to them kindly, handled them extremely well while fixing my phone at the same time! She has proved to work beyond her limits. Best service I have received in a VERY long time. I definitely recommend this place. But please don't be one of those customers!