Newtown Medical Centre

My partner and I went in for the Travel Clinic (doctor appt and vaccines with nurses). Everyone was so kind, patient, friendly, informative and went above and beyond to give us all relevant information, definitely taking more time and attention than I have ever experienced!

This morning I had a very caring and thoughtful phone triage followed by an appointment at the surgery later this afternoon. I thought both doctors were great, thorough and professional. I am so grateful that I am a patient at Newtown Medical Centre.

Fast, and got my husband in afterhours and he is now pain free. Julie was ao helpful on the phone! Thank you team!

Busy little medical center, nice staff, ez bookin, in and out, quite hard to find a parkin spot.so far so good.

Our family has always had a lovely experience with the practice. Often made extra effort to see us when we were worried about some thing with our baby. Staff have always been friendly, and given us more time than they really should have.

Had a wisdom tooth removed with Dr Ray at pretty short notice and it went very well, super easy extraction and only very little pain afterwards. Thanks!

Great practice, had two GP's here and both were excellent. Special thanks to the reception staff and Dr. Gardiner

Every experience I have had here has been excellent. Nurse Gordan is very knowledgeable and helpful and I always feel comfortable there. Dr Hayworth made me feel truly listened to and gave me great info and medication for my chronic headaches which I had suffered from for 5 years. I'm now headache free, which has changed my life and I'm super grateful. Highly recommend this practise! Very professional and caring.

Very lucky to have them. Excellent GP, not always possible to get a quick apppintment but that's what emergency clinics are for. Staff are knowledgeable and professional.

Tried many centers, and this is y far the best. No delays, no rescheduling, and very nice staff

Have been going here for over 20yrs. Love my GP but so do a lot of people so sometimes hard to get into see her. Would see couple of the other GP's there but definitely a couple I wouldn't. Reception and nursing staff wonderful. Just shame that it's so hard to get a car park

Have had nothing but fantastic experiences each time I've gone, whether it be a doctor or a nurse I was seeing. Everyone is extremely thoughtful, kind and considerate and they make you feel very comfortable. They're often running a bit behind schedule but what medical centre isn't!

Have always been able to get same or next day attention from the medical centre. Staff are always clear and helpful.

Friendly and professional staff. The doctors here are open to other possibilities in their diagnosis. One downside was a machine in the main reception that is supposed to help guide you with your appointment. I tried to use this machine but it did not seem to do anything. I did not see a sign that said not to use this machine.

Depending on the receptionist you get, one has been short (abrupt), rude & unhelpful with not only myself but as I have overheard, with others, the other is helpful, caring, patient & professional. They are the first point of call - the 'face' of the Medical Centre - these impressions matter! I would give the receptionists 2.5 stars as only 1 person in this position can bring the whole team & patient experience down. The nurses are lovely & great at their jobs, but they always seem understaffed & have a lot more responsibilities than they have ever had before. I give the nurses 4 stars out of 5. The new practise rules are not helpful & do seem to be financially motivated - smear tests with nurses only & if you have to see the doctor too payment is for both, 20 min only consults with no discount for further/ longer consultations or follow-up appts, high cost of sending repeat prescriptions to chemists, no call-back facility etc. If you give people a choice of seeing their doctor or seeing a nurse & advise them of the cost of both options, people can decide for themselves what they want to pay therefore who they would like to see or vice versa. If you run the centre efficiently then people will pay for the great healthcare/ services they receive & you will still make profits. I think changes should have also been discussed/ client feedback gained before major changes that affect all parties are implemented. This way you maintain the centre's reputation & return it to one of the best, most sort after Medical Centres to be a client of, that it once had. My doctor is the best doctor in the world - Gill Shepherd is an absolute star, committed, professional, understanding, fair, patient - she gets 5 stars out of 5. She is the heart of the Medical Centre & it's truest & highest regarded asset.

Some of the doctors are excellent, especially Dr Parsons, but the receptionists really take down the overall experience: patronising and unhelpful

They're seem ok not too officious but do they ever answer the phone I've often spent a week trying to get through

I've been at Newtown Medical for sometime now and this is the first time I've heard a Doctor say your visit should be 20 minutes. Next time I visit I will take a stop watch to ensure I get 20 minutes worth of my paying time. Thanks New Doctor who started working there!

Don't answer their phones. I'd be cautious to sign up. I am going to rule out any other options before I sign up here.

My doctor is great but I have had reception not answer phone, been hung up on multiple times when it said 'leave a message' (leaving me unable to make contact) and most recently been unable to get through for days (bc phone is busy during the hours I am able to call and there is no option for a call back). They failed to update my details online so I'm unable to get a script online.so right now it will cost my fifty dollars to get an emergency script faxed or I will go through terrible withdrawal (because I was unable to get through and none of my messages were answered). I am poor bc of a debilitating illness (that I need medication for), so this is really hard. Poorly run service but again, great doctor when I am able to get an appointment