Heat Pump Services Ltd

Honest reliable service, turned up on time and probably saved me from having to buy new heat pump.will definitely use again.

Really great service and expert advice. Easy to communicate with and arrange date and time for service. Affordable and very worthwhile maintenance.

Kim and his team quoted and installed a couple of heat pumps for us at a rental property. Due to the nature of the property they were tricky installs, however it all went very smoothly and the feedback from the tenants has been overwhelmingly positive. The team were polite, informative, and cleaned up once the job was done. The tenants are happy and so are we:) Thanks guys!

I recommend Kim and his team. Kim gave good advice on the unit, and positioning. The installation went very well, thanks to a very skilled technician. We are very pleased with the outcome.

Would highly recommend. Punctual, pleasant and always a neat, tidy and efficient job done well with expert knowledge.

Outstanding service, highly recommend this company.gave me some great tips too on how to efficiently run my heat pump.

Last weekend (Easter '22) our aging heat pump developed a problem, it would only blow out cold air even when set to heat.

I contacted five local businesses and Kim from Heat Pump Services was the only one that responded promptly (of the others two replied 4 to 5 days later, one made an appointment and didn't show up the and the fifth didn't reply at all). Kim diagnosed the fault and suggested options to fix it but in the end we decided on a new replacement unit. We scheduled an install two days later and only briefly discussed price. The installer, Travis, arrived on time and had the old unit removed and new unit installed quite quickly. There was a discussion about the new features we had not seen before.

All in all, the process was very smooth and professional. We wish we had access to Heat Pump Services for our past installs. We are very happy with the whole job, the new unit works perfectly, our power bill has dropped dramatically (30Kw per day with convection and fan heaters vs 16Kw per day with the heatpump). We would recommend Heat Pump Services to everyone without hesitation.

Very impressed with how the selling of product became secondary to knowing exactly what the customer wants. This being the case, Heat Pump Services Ltd - Kim Nevill has secured all of our orders and installation for business and personal. Without a doubt, Kim is a man of integrity and aims to please the customer without compromising the quality of work and advice. Much appreciated. Naidu 2022

Kim and team are the best. They have installed units in our current and past homes. Always installed perfectly.

Done very promptly and especially on the indoor unit very well. The outdoor heat exchanger could have done with a bit more attention otherwise it would be 5 stars. But generally good service.

I had a heat pump installed by these people. There was no issue with the job done but the price quoted for the installation was very high based on an experience the installer had in a previous apartment in this building.

The installation was a breeze with everything exactly where it was in the drawings and the installer was in and out in probably less time that a standard back to back job. All the pipes and electrical feed were already in place. The installer walked away with over $2k for his three and a half hours. I invited him to make a reduction based on actual time taken but he did not respond which left me feeling ripped off.

If I had my time over, I would ask for a standard back to back installation with provision for adjustment where installation went over time.

If you own an apartment, be cautious of this installer, indeed any installer who prices contingencies in that end up not actually there.

Honestly the best, I would not hesitate one not recommending Kim and team. They also professionally handled a neighbour who was concerned about external units. Ash and rudi

Kim was very efficient, knowledgeable and thorough. I would have absolutely no hesitation in recommending Heat Pump Services if you're looking for a reliable, professional company to install your heatpumps.

I could not rave enough about Kim and his team. He was referred by Fujitsu as a preferred installer and I can see why. The initial quoting process was quick and easy and the actual install was completely painless. Kim and Travis installed two units in our house yesterday and the work is phenomenal. They were quick, tidy, informative throughout the entire process and the whole project was done as agreed within timeframes and budget. Fully recommend!

Highly recommended! The product knowledge, speed and efficiency when dealing with Kim, from quote to installation was awesome.

Excellent service. Good advice and a very polite, efficient and professional approach to the whole process from quote to installation and commissioning of the heat pump. We are very happy with the final result.

Very efficient response to my inquiry and great advice. Such a knowledgeable and capable team. Love our heat pump and thoroughly recommend Kim and team.

Kim was very thorough when quoting and had good knowledge of product and installation.
The install was very good, tidy, and a reasonable price, he even repaired a couple of broken roof tiles for us.
Highly recommended.

Kim and his team are 5 star. Excellent workmanship, great service and I certainly have no hesitation in recommending the Company.

Fantastic service from Kim. Not only did he install my Heatpump, he recently serviced it as well & I couldn’t ask for better service. He gladly went over the settings again, to ensure I got the best out of the Heatpump.
I recommend his services & the knowledge he has regarding installation & running of Heatpumps.