HRV North Shore

Love how this company is proactive! They’d contact us when the system is due for maintenance/filter change so we don’t need to contact them first. Very good service and friendly crews

The fan was very noisey so I contacted HRV who arranged a time to come out. A bird had flown into the fan, it was removed and both the fan and filter were checked and found to be ok. They always turn up at the time arranged, very reliable.

Awesome tech came to the house, quick and efficient. Nice fellow. Great they ring to remind you as it's every 2 years.

It was a bit hard to get to speak to someone. However headquarter staff tried their best to help. And when I finally got connected to the NorthShore branch the team there were extremely helpful and organised the service appointment. The technician came promptly and changed the filter. A very efficient servicing

We contacted HRV North Shore to discuss the installation of HRV products at our new property. Our property presented a few challenges that neither of us had anticipated which made it difficult to proceed with the actual installation. However, James (Director of HRV North Shore) never made us feel unwelcome. Instead, it was James who first let us know that it was okay for us not to proceed with the plan if we did not feel comfortable. James went even further by offering to help us find other solutions even if we end up not purchasing their products/services. The entire team is truly professional and they are very committed to do things right and provide great service to their customers. I highly recommend giving them a chance.

I got HRV installed in my house, just on the first day I could see the difference in humidity inside my home.
It's much warmer now and no condensation on any windows or doors.
Should have gone for it earlier

Our HRV system malfunctioned and was no longer pumping air into the house, I had noticed its performance had dropped off markedly in the last few months as well and it finally died. We had the same delightful repairman as last time who reset one of the fans (thermal trip) and replaced the second one (it had failed completely) in no time were back up and running. HRV replaced the second fan F. O. C even though it was just out of warranty so I was very happy with that decision. I would thoroughly recommend them, I have always been a strong advocate of HRV's and continue to be so.

Very happy to review this company. Control panel alerted me to a fault in the system. I called the helpline and spoke to a very helpful young woman who told me the fault was with my thermostat and was offered an appointment at my convenience. A very polite and helpful young man arrived and fixed the problem within 10 minutes of his arrival. He also answered my questions re the control panel and settings. In the 48 hours that the system hadn’t been working I’d also noticed increased condensation and colder indoor temperatures. Now back to normal thank goodness. A great product and excellent service. Thank you.

Amazing service from HRV. Leo arrived and was speedy, helpful, informative and provided an outstanding service, explaining everything. He was also efficient and tidy. All I can say is, what a pleasant and welcome surprise. Leo is an absolute star!

Excellent service. The technician called before the appointment. Friendly, informative and provided information for the panel functions

It took us a while but James and the team got us there in the end. The team installed a whole house system, the installation process was extremely professional. HRV managed a manhole being cut into our upstairs ceiling, their builder made a very neat job and tidied up after themselves. The HRV installation was excellent, the guys came in and did a very neat and tidy installation. We are really pleased with the outcome and how it looks.
Our home had problems with condensation before the system went in, the recent humidity and torrential rain has tested it. The results have been excellent so far, no condensation and a drier, warmer home.
Thank you.

The best service you’ll ever get in NZ
Top rated company quick efficient do what they say they will when they will I have had numerous dealings with them and referred friends. Brilliant from the first call to the completion.
Thank you

Great product. Great service. Great backup. Can't live without it. Transforms the air quality in my home.

The HRV technician that came to do our HRV system service was professional, courteous and on time. Highly recommended team.
Thanks

Pleasant operator who explained exactly what he was doing and took the time to demonstrate all the controls to get the most out of the system.

Had a new Fujitsu heat pump installed. They took real care on the install and it looks great - they put a lot of effort into making sure it looked good inside and out. Really clean and tidy - they even vacuumed before they left. Really pleased with the pump itself and the long warranty. All for a good price too.

I called for service and they were there in no time. Great back up. I even had a lesson on the operation of the HRV which was new to me as I had only moved in a week previous.
This is a great product which I would highly recommend.

Great customer service. Technician Melbin helped in fixing the HRV issue and gave great advise on how to use the system effecitvely. Very happy with the overall experience

HRV service is top notch and great. Responded on timely manner and slotted in the closes available time frame for HRV service. Great advise and professional workman ship. Price possibly can be bit cheaper. Thanks.

Excellent to deal with, technician who came was very pleasant to deal with - highly recommended