Frank Bar + Eatery

Excellent customer service. Amazing food. If you are ever in Wanganui it's definite visit.

Frank Bar and Eatery was absolutely amazing

Service was quick and friendly, got the pork Belly and was easily the best dish ive eaten in a wee while.
Well priced, decor is trendy and well spaced out.

The only reason ive given a low atmosphere rating is because it wasn't full, which is strange because this place has everything it takes to be an iconic eatery. Atmosphere aside my time here was beyond expected. If i ever come back to Whanganui, there's only one place I'm coming back too.

Thank you for the amazing meal and awesome service

Best restaurant in Wanganui? I think so! Food is SO good especially the Hennessy Chicken. Chicken burgers are also phenomenal and huge serving sizes. So tasty, fast service & friendly staff! An absolute hidden gem, when I walked in for the first time I was so shocked, cosy, relaxed vibe and styled attractively inside, which I would not have guessed from just driving by.

10/10 looking forward to hopefully getting a meal from you guys every week

Have been twice previously and it was great.
This time we felt the portions were smaller than previous, the the cook didn't listen to special dietary request.

The staff here need a basic lesson in customer service. The food was mediocre at best, but the lack of service was the most disconcerting part of the experience. In hospitality, a customer-centric focus makes up for so much… in this instance the lack of service not only reduced our spend, but ended our evening early, leaving a bitter taste. I’d say Worst service in Whanganui, but there really was no level of service beyond rudimentary greeting and first order taking. Ill trained staff can break a business and crush diner spend. And the apathy of the service staff we experienced does not bode well for repeat business. I certainly would not go back.

First & last time here, incredibly disappointed after hearing great things. I have 10 years in the industry and have never had such an experience. It wasn’t busy nor were they short staffed, the girls were just too busy leaning on the bar, we were walked past multiple times by staff with empty drinks, and not asked if we wanted another nor did anyone clear the drinks. We would’ve stayed and had plenty more drinks had we not been ignored. The cocktails were way over priced for what was in them and the food was mediocre. Wouldn’t recommend to anyone

Very disappointed with our visit, food and dessert is way to overpriced, staff were confused with our booking, that was booked well in advance, you won’t go far with the current service and staff,

Based on website, photos, reviews etc.we were expecting a vibrant and busy atmosphere for Friday night cocktails and dinner. However, slightly disappointed on overall experience. Drink orders were delivered wrong, (+ we were never asked if wanted any more) and we were missing a dish from our 'shared' dishes that we decided to go for and so missed out on the won tons. (Which is funny cause the waitress read out our orders back to us).

On a plus - the Pork Belly was AMAZING as was the garlic flat bread. Maybe I set my own expectations too high? Slightly disappointed, however was still an 'OK' experience.

Date night with hubby, fantastic cocktails and delicious entrees with the wontons being the best we have ever had!
Lovely decor and great suggestions from the super friendly bar manager of where to go next

The overall experience was sadly quite disappointing. Although the cocktails were amazing and atmosphere was great, here’s a summary of the rest:

Service: a bit appalling. We were sat at the back and after waiting a while, I had to walk to the bar to order because there was no chance any staff were going to come by to take our orders within any reasonable timeframe. The food took 45 minutes to arrive and we nearly gave up on our drinks - they took nearly an hour and came after our food.

Mains: $34 for a Thai seafood curry which contained exactly 3 mussels, 3 shrimp and 3 tiny scallops - nothing else. It felt like a scavenger hunt finding any food on my plate; consider it more of an overpriced entree.

It was a reasonably busy night but there’s a limit on how much a business should stretch this excuse when it begins to impact the service this much.

Great atmosphere, beautifully designed building

And most of all, delicious cocktails

Love the atmosphere, gorgeous setup indoor and outdoor, never leave this place without getting a cocktail
PERFECTO! Staff are friendly, the food however, disappointing, especially for the price that you pay,

Stunning in every way.
Must trys are: 1908 cocktail, Espresso martini, Hennessey chicken and Pork belly bites
Oh and the tiramasu is delicious

Food beautifully presented and full of delicious flavours.
Waiting staff friendly & attentive. They were also very knowledgeable with queries on different dietary needs.
My only suggestion is there be a dietary guidance on the menu to avoid embarrassment asking.

What a great place, I was skeptical at first but after being greeted at the door by a friendly waitress and seated straight away I was impressed, the beer was good and locally made. The food was absolutely amazing and a good size portion to. I am really impressed with the whole experience I had at frank and I would advise anyone looking for a great meal with great accommodating service to give this place a try. Keep up the good work frank.

Service was fantastic. Cocktails amazing as was garlic bread. Main meal? Pretty poor. My burger was stone cold so it was returned came back with top bun luke warm and remainder of burger including filling still stone cold. Did not come across as a freshly made burger. Music was head banging thumping which was not conducive to a sit down meal. Will I go back again? No. One bad meal, and you tend not to return.

Went there with my father. Good price for the size of food. Amazing food. Exceptional customer service. Simply fantastic. Will be coming back. Well done team

My wife and her friends booked for meals last Friday. Her sister ordered Prawns $23 for 3 prawns which came out very undercooked. She complained and they took them away, brought them back burnt! Black as. She refused to eat or pay for them. However my wife was last to pay her bill and this burnt offering was added to her bill which she paid. NOT HAPPY

DISGUSTED, Get better Bouncers/Security Officer, who don’t over step their professional boundaries, who don’t use bullying tactics, who the hell do they think they are following my friend around all night after embarrassing and upsetting her at the door, she is a sweet, completing innocent, hard working, studying to be a mechanical engineer, and you just destroyed her new experience of going out with friends since recently turning 18, real pitiful and very poor door service, clearly needs further training on mannerism and people skills! Being a security officer most certainly DOES NOT give you the right to tell someone how they should act, especially when they were sober, saying things like don’t be funny, just utterly disgusting will never return here again!

Excellent quick stop for early dinner before show on a Tuesday evening. The waitress was superb attentive and the service was efficient. Enjoyed the entrees, chicken burger and delicious hot chips.