Johnsonville Medical Centre

As a Visitor to Wellington I cannot recommand this medical Centre to anybody. I have an underlying condition which can cause open wounds. One of those wounds was infected so I rang Johnsonville and was given an appointment. I was very happy about this as we only had the afternoon in Wellinton and the time was precious as we have relatives in Wellington who we do not see very often. When I arrived I was checked in and asked to wait. 30 min later I was called in by a nurse and told that this was a booking mistake and they would not see casual patidnts today. I should go to the hospital and just be patient. I was quite upset as I had made clear from the start that I was casual and did not have much time. I was sent away by the nurses superior with a simple "we are sorry you need to find help elsewhere" I would have been fine with being told I cannot be seen, but having to wait and to be sent away with just the shrug of the shoulder does not speak well for this medical centre.

Started out 7 weeks ago with cough, sore throat, low energy, tight chest. Booked an appointed saw a doctor. 3 weeks later, no improvement, called and was booked in, this time got the “rest, drink hot water with lemon and honey prescription”. Wife also went in to see a doctor - same treatment plan. 3 weeks later no improvement, get seen by a doctor who says its a new infection, still no medication for the ear ache, sore throat, body aches. Get told to “rest”. Now 7 weeks on, I still have a sore throat and cough as does my wife. Fast approaching $300 worth of doctor’s fees for honey water and lemon treatment plan.

No follow-up call given that I have been there 3 times for the same illness - I would expect the doc to actually care whether it is a virus, baterial or something else.

Regards
Drinker of Hot Water with Honey and Lemon.

Doctor Ting Wang has been absolutely fantastic, very kind, nice and friendly. Helpful advice and very experienced. Thank you Dr. Wang

Reception was poor in service I wanted to be enrolled and she said no u can’t but I asked y.we don’t accept walk in.

I said I just wana enrol for later I have my work visa and other documents sorry I can’t help u

I was very confused not a place I would ever recommend

I have been there a couple of times so far. Doctors and receptionist are helpful. Yes once I had to wait maybe 15 mins for mmy appointment but I think this kind of delays are normal since they are working with patients and punctuality is hard when it comes to this kind of business. Otherwise for my vaccine appointment I didn’t need to wait at all.thanks to the team.

Finally after googling I hope I found the right place to post haha. This is to dr. Miller who I miss dearly. I honestly wish he was my family dr and OB still.his the only dr that I could only fully trust and I felt so comfortable and confident with him, I birthed two girls and he was so helpful with them and I had such an amazing births due to him now that his left I feel like I’m not looked after anymore he is the best doctor I ever had and wish he would’ve have stayed back home. I do not know if this is even acceptable as a “ review “ but bare with me. I just wanted to let everyone know how much he is missed back home and how lucky his new work is to have him.

Very disappointed! What’s wrong with Johnsonville medical Center, sent a letter to me saying I didn’t attend my appointment and unattended appointment will be charged for $45 penalty fee. It was for my son, and we did attend the appointment, I booked the appointment for him and also called you to confirm it was for my son! Got another letter saying my husband didn’t pay for the fee, nobody told him about it, how would he know he needed to pay and not covered by ACC, poor service, check your system before you send out the letters.

Dr Sian Williams is an excellent doctor. I've been her patient for a couple years and she has always diagnosed, treat, and helped me through big issues. She is friendly, caring and a very good doctor.

This centre is definitely underrated here.
I have just moved to Johnsonville and enrolled in this centre. Dr. Julia Hudson and nurse Toni who I have seen are so good, very friendly and caring.

Happy with services provided for my daughter in her first year. Dr Comer and Dr Go were both excellent at communicating and listening. Front desk have been friendly especially Zoe, all nurses involved in shots, bandaging a finger and triage have been lovely and professional.

Very unfriendly service. When I rang to tell them i would be 10 minutes late for my appointment they told me I had to re-book.absolutely no customer focussed service. How many times have I sat there in the waiting room waiting long after my appointment time (the last time it was 40 minutes-no apology was forthcoming!) The only time that matters is theirs not the customers’…. Money is the driver not your welfare here!

Doctor Sarah Li is incredible in her care and persistence in getting the surgery I desperately needed.

Please give a big THANK YOU to Dr Lisa Go. Helped me with tricky repeat prescriptions, chased up specialists at the hospital and sent everything to my pharmacy with fantastic communication the whole time. Could not ask for better! So grateful, thank you!

Also Dr Nicola Comer did an excellent surgery for me, painless and explained everything really well, thank you too.

This medical centre does NOT care for the well-being of their patients. I have had what started as a minor problem turn into over 4 MONTHS of hell, 3 rounds of antibiotics, and now I’m back to the start again because every doctor I have seen here has failed me. The worst experience in this entire process being prescribed a medication that hasn’t been available since LAST YEAR and not being able to get it changed at the pharmacy after the pharmacist, myself and even my mother in another part of the country tried to contact them SEVERAL times to talk to the doctor who prescribed me the wrong thing. Because you neglected to call me and the pharmacy back even after you SAID YOU WOULD I had to start the treatment incorrectly for several days, and when you finally contacted me at the very END of the day the FOLLOWING WEEK to fix it and I began that treatment, it didn’t work properly. Hundreds of dollars spent here and not a single person who cares. Going to start all over again at a different doctor as this has left me sick, upset, out of pocket, and unbelievably frustrated. Would NEVER recommend this practice.

So I'm new at Johnsonville Medical Centre, it's probably just me but I expect to got some kind of text reminder of my appointment day or appointment confirmation, I didn't get any one of those. I always got it from my previous GP, dentist and hell even from massage place.

Sometimes I forget about the appointments I had, because of work and home stuff, so I really appreciate if someone reminds me of my appointments.

For me it's just a good customer service to remind your client about the appointment, because you know, you want them to come and give you their money.

Started with Dr Owen recently after Dr Tyler's retirement tho initially not sure about a change in doctor I've been nothing but impressed with Owen and the the jville medical team

Great experience. From calling the reception, consulting with a nurse over the phone and seeing a doctor was done within 1 hr. They give clear easy to follow instructions for the arrival process.

I've had a great experience with the team (Reception, Nurses and the GPs) for multiple appointments. Today I witnessed Reception deal with some extremely challenging people in a calm and professional manner. Some patients need to find a little patience.
Keep up the good work everyone:)

I had really good experiences at Johnsonville medical center. Especially Dr Ting wang, I have to say she is the best doctor I have ever met. The way she engaged with me makes me feel really comfortable and very well looked after. Thank you so much!

Great Medical Centre - especially the receptionists who are always very helpful, kind and professional!