Johnsonville Medical Centre

I visited the medical centre today and saw lovely Lisa Reid, however the receptionist was extremely rude, abrupt, unprofessional and unhelpful. I don't think she has the training she needs to be the front face in healthcare sector. Very disappointed:/

Love the way Dr Comer engaged with Miss 11 and empowered her to take charge of managing her own health (with support of course). Thank you for speaking to her like a young adult and asking her about what was going on instead of deferring to me as the parent. And thanks making time to talk through concerns

Hello,

I had c- section one month ago. I was not fine as I was facing pain and haemorrhoids. I went to the Johnsonville medical centre on 27/07/2021. And met with Dr. Alana and it was really amazing experience with her. She treated me so well. Yesterday, I and my baby travis was having appointment, as I was not feeling well. I got appointment at 2: 30 pm and my baby got check up appointment at 3: 30 pm. My baby was unsettled, when we were about to leave at 2: 30, I called there and lady name hannah or anna, she pucker i asked can i come 10-15 minutes late, she said no, but your baby and you can see the doctor on same time at 3: 30 and I said okay. But, when I went there, we were waiting for the doctor and Doctor ting came. I told me and my baby having appointment with you. She said your name is not on my system, i was upset but, I said just check my baby. She was just continuously telling this thing, I am having15 min only and I need to check other patients. She checked baby very quickly. I am not happy and satisfied at all, because receptionist didn’t book me at all and Doctor was doing very irresponsible behaviour. I had c- section and really hard for me to come again and again, because I am facing the piles as well.but, Doctor was not listening to me properly. She was in hurry. She gave medication, she didn’t tell me how to use and I am still facing the pain and trouble with piles. It was very bad experience there. I am really hurt.

Worst service. My wife went there for a simple blood test and the nurse- Sam Ziaja could not able to take blood in 3 instances and ask for senior and in the mean time my wife got fainted. He clearly did not know how to take a simple blood sample. They even didn't ask for water when she came in senses until my wife ask for it. She had concussion as her head hit the floor and now it's more than 4 months and she is still suffering in the pain and both of our lives have been affected due to this. The hospital has been very unsupportive in treating her. They didn't provided any after care to her after the fall. Instead the nurse left the room saying that you can leave the room whenever you want. I will never recommend this medical centre to anyone. They have no humanity and very untrained staff!

Very good experience at Johnsonville Medical centre. The doctor and other staffs are friendly, kind and helpful. My doctor is very professional and patient. She is the best doctor I have ever met.

Dr Owen Miller needs to work on his interactive skills. What's the point of studying for years to get a medical degree, if you dont know how to talk to your patients without making them feel uncomfortable. Zero social skills. Comes across as really unpleasant which is a shame because the reception and nurses were wonderful. Owen Miiller just ruined the whole experience for me.

You need some new admin staff, called through today to get some advice and book an appointment and they were incredibly rude and unprofessional over the phone. Unable to answer basic questions and seemingly blind to the available appointment times in front of them and need to be asked several times to get one simple answer. Once we finally got the appointment booked the email confirmation had the wrong name on it! Seriously appalling, I can't understand why anyone would go here.

Very good experinence with them. I got appointment at 10 am and they e
were really very quick for appointmets. Nice behaviour by receptionist as well.

My partner was emailed another patient’s confidential personal information. On a surface, this is ok, people make mistakes. Usually there is a practice to inform the other patient that their information had been sent to someone by mistake, right?

Not here, instead, the initial email back blamed the senior woman of somehow mistakingly entering the wrong information. Zero personal responsibility for an important mistake made. You do not get choose what is important when it comes to privacy in New Zealand.

On top of what has been a sub par experience thus far for my family. We will be moving to another practice and do not recommend you enrol here, unless everywhere else is booked. You are a customer, not a human.

Called earlier, I'm on my bluetooth and need to make voice louder than normal voice. Nurse told me that I should not tell but I'm not and she seems to be very judgemental. Pls review phone manners and ensure that you listen first to the concern prior to dismissing the caller.she told me that she will have someone call me back. Been having problems chasing to upload e medical for my in laws been going on for a while now

Been chasing for immigration medical concerns and they have not been very helpful. I called many times to update e medical as the ones uploaded are incorrect format. I called in and nurse says I'm shouting? ! Whereas I'm on my car's Bluetooth and need to make my voice louder so she can hear me.very judgemental.: (

Called 5 times to enroll my family of 3 since we are moving to Johnsonville this month but was hung up on 5 times, rude customer service from the receptionist who seemed like an old lady. I spoke to her with respect and I was polite but I was hung up on repetitively by the receptionist who seems like she hated enrolling new patients and wanted to get rid of the phone call. Enrolled at a much better medical centre. They should know that their first point of contact when it comes to customers/patients are the receptionists. If they fail to deliver good customer service they're just bound to lose people going to their centre.

As a new patient with an extremely acute condition I found the staff very helpful with my registration being a seamless process and my new GP is exceptional, very caring and efficient and lovely to deal with. She also knows her stuff medically given my needs. She is efficient, responsive and prompt. My previous GP was exceptional and top notch and has retired so big shoes to fill here. So far my experience has been excellent. I have read through some of the other reviews and the way GPs and the health system works has changed dramatically for more reasons than one and I believe the support staff try their best and have very difficult jobs so a little understanding can go a long way. They too are with the doctors must adapt to these changes so a little patience will benefit all.

Excellent people, excellent health care, can't believe I hadn't enrolled here much sooner! Thanks team, appreciate it.

Really poor communication and customer service. Impossible to book an appointment, even for a sick child. The admin staff are all over the place and have no idea what is going on, can't even pronounce their Doctors names correctly or any Maori words. Enrolled with a different practice.

I had the pleasure of seeing Doctor Ting Wang today. Can say with pride and confidence THE best doctor I have ever seen! Listened to my situation with empathy as well as giving me lots of different options. I'm so glad I've found a doctor who actually listens to me. Thank you so much, I'm so grateful that I had the opportunity to have met a superb doctor.

Horrible customer services, got a bad manner call at 7: 40am for 7pm phone consultation which you can use msg or email to do. What does she has in mind?

I took my daughter here and all the staff were friendly and very helpful. The Doctor was able to give me practical advice on how to manage her symptoms and I left feeling very reassured.

Professional staff and you feel welcome, I was at the blood test centre at the Johnsons medical centre they were professional, frendly. I will visit the medimedical centre any time again

I've been a patient of Johnsonville Medical Centre for years and am usually pretty happy with the service. Recently I rung and made an appointment for my son. When I arrived the appointment didn't seem to be made. I was then blamed for this even though the appointment was confirmed on the phone the previous day. I explained that it wasn't my fault but there was no apology made for the mistake. I had to wait for an hour with a very active 18 month old for a doctor to come and examine my son. Admittedly we saw the nurse first but still had to wait for another 50 minutes to be seen by the doctor.