Albany Heat Pumps

Nikki Hart via sparkbusinessmail.co.nz
Tue, Oct 18,12: 19 PM (1 day ago)
to me

Not only were the Albany Heatpump team punctual and efficient in their installation, they were excellent at providing necessary information and adhering to the building warranty guidelines. The whole process from quote to installation was effortless and their advice and service was of an extremely high standard. I would not hesitate to recommend this company to anyone looking to install a heat pump. 5 Stars from me!

kind regards
Nikki Hart

Great service, relocated heatpump for us within a few hours of calling. Now we can finally get gas bottles delivered. Life savers.

Very happy with the service. The quotation was done on the spot and the installation date advised. On the day, all went to plan and no mess was left. Made sure we understood the programming. Highly recommended.

V friendly guys and v cheerful on a day when it was raining v hard. Job was done quickly but my garden shrubs were trampled with little effort made to avoid damage. No apologies from the installer and I am still picking up screws and the line that we’re left all through the garden. Disappointing.
Very happy with the heat pump though.

Excellent advice and service. Not cheap, but worth the cost. The installer was knowledgeable and professional. Would use them again and would recommend these.people very highly. 10 out of 10. Very satisfied.

Great experience, friendly staff, work booked in quickly, completed on time, no mess left behind. Highly recommend this company to deal with!

Fixed my year old " ticking" mitsi air con unit.done a great job.nice and quiet now. The initial brand new install of two units wasn't so great.had a few hiccups but got there in the end.

Excellent service from Albany Heat Pump Ltd. Todd was friendly, reasonable and gave a discount when I wanted to install Mitsu's AP25 & AP35. Taiko and Owen who installed the units were also very friendly and finished the job well. I will contact them again to install more heat pumps on my property. Highly recommended.

Just wanted to say how impressed we are with the installation of the new Mitsubishi Heat Pump today. The installation team was super efficient and the heat pump is brilliant in our large lounge and keeping us toasty warm despite the high ceiling. Even the far side of the lounge by the deck windows is warm! Thanks so much. Highly recommend you guys to all!

Albany Heatpumps quoted and installed two Fujitsu heatpumps in our house.
They were installed by a registered electrician to a high standard and an electrical coc certificate was supplied on completion.
They will do their best to get you sorted asap.
Recommended.

The two technicians were both very tidy and friendly. The job was done very professionally and they took the time to set the remotes and explain the wifi features. Would highly recommend.

Fantastic service again from the team at Albany Heat Pumps, installed 3x heat pumps at our new place this week and also used them at our last property - will definitely be our go-to for any future properties and ongoing maintenance too. Service is very responsive, great advice and help problem solving with some tricky installation locations and quality installation and team. Pricing highly competitive with the quote for 3x heat pumps being around $1000 cheaper than a key competitor. Thanks again

Great, "Can Do" attitude at great prices. They are busy but their services remains fantastic. Highly recommend

We were very impressed right from our first meeting with how professional and polite everyone from Albany Heatpumps was. Very efficient and thorough throughout. They came up with the best ideas for installation. They turned up as planned (despite terrible weather in the days before the planned installation), got the job done and tidied up afterwards. Great service.

The company sent an experienced estimator (promptly) to advise us of options and provide a final on the spot quote for supply and installation of a suitable heat pump in our lounge. This quote was accepted by us, and was adhered to in every respect.
In my view the actual installation was not an easy one. It involved an indoor wall mounting, and a long ducting run via an internal cupboard, under the floor and through a breeze block wall to the external unit. This work was completed in just 4 hours by two young men who were well organized well equipped and helpful to deal with.
All installation work has been completed to a high standard and at what I regard as a very fair price. Well done guys.

Thanks so much Taiko, for the smooth installation of our heat pump. You were on time and worked so quickly and there was no mess whatsoever. What a neat tidy installation both indoors and outdoors. The unit works beautifully and our lounge is now so snug and the unit is sooo quiet. We will definitely get Albany Heat Pumps back when our bedroom unit needs replacing. Thanks again - Kind Regards Beverley & Jim Kelly

These guys had a great price, great service and a professional install team. Definitely recommend your Heat-pump install be done by these guys

I would like to let you know how impressed we were with your guys that came to install our heat pumps. They were friendly, considerate and they cleaned up after themselves. To say we were impressed is an understatement.

We wouldn’t hesitate to recommend them to anyone.

Great service, good price. I got a Mitsubishi wall heat pump installed in my living room last year, we had good communication and the install was done on time. I’ve even had other trades people mention the job was well done. I just had a small problem fixed, a bit of a noisy fan, they managed to work around my busy schedule and had it all sorted out within a few days of me contacting them. I’ll be calling them back when I save enough money to get a ducted heat pump for the bedrooms.

Excellent experience with Todd and the team from Albany Heat Pumps who installed a Mitsubishi ducted system in our house. Todd was responsive to me throughout the process of specifying the design for our home. The team was able to install ahead of schedule so we got them in and they were a nice bunch of guys - polite and helpful overcoming one little misunderstanding in the design process with absolutely no stress.

We would recommend Albany Heat Pumps to anyone based on their service. Now we just need to see if Mitsubishi is as good at delivering a great product.

Further to the review provided above we experienced a power supply issue shortly after the install. Todd was really quick in responding to my call for help as I was concerned the new system install was the cause of the problem. In fact there was a power supply issue that Vector have addressed but it was Todd who initially responded - helping my family to still have electricity in the middle of a winter’s night - and out in the countryside - he really went above and beyond any reasonable expectation for which we are thankful.