Botany Junction Medical Centre

The best place ever! Everyone is so kind and professional! I will recommend this place to anyone who is looking for a place where you cared for, respected and valued! I’m grateful for my GP and entire team!

I would like to give 5 stars to your amazing Nurse, Rashika. She was informative, caring and very comforting. Her technical skills are great and makes you feel safe with minor procedures.

Hi Lucy, Thank you for your reply. I understand the value of nurses' roles in healthcare. But the fact remains that when people see the advertised registration fees which is $19.50 they will likely assume that a standard doctors visit with a nurse will cover that fee. If a family member asked me how much does BJM cost for a registered patient, I couldnt give an answer. I understand the $19.50 applies when you see the dr for 15 minutes. However the website should advertise clearly that its mandatory to see the nurse and they come with their separate fee so its technically $40 for your first visit only? I'm sure people are happy to pay $40 but it's a matter of principle. Imagine switching to a new doctor with the knowledge its 20 for your standard GP visit then being told it's now $40 for your appointment. This can be communicated better.

My family all registered here but never made a reservation. There was no other option for help just tell me to go to East care everytime. What would I register here for and reception is not professional to talk that good way.

Disheartened by so many negative reviews of this clinic. I have been a patient of this clinic for more than 10 years and seen almost every doctor who are working here currently. All doctors and staff are caring and attentive but most of all working tirelessly to look after the community. I highly recommend you to register yourself here.

They are very good doctors, but it's hard to get an appointment with them.they are always busy.

Felt very dismissed by my doctor and was prescribed the incorrect medicine. Went in for an urgent check up two weeks ago as this would be the only place that could squeeze me in short notice. Described all the symptoms I was feeling and gave a detailed account on my condition. My appointment overall felt very rushed and the doctor clearly wasn’t sure what medicine to prescribe. Picked up the medicine at the pharmacy next door and the head pharmacist was very confused as to why I was prescribed the given medication. None of which worked.

I have since been to see a new doctor elsewhere that has treated my condition correctly. They too weren’t sure why I was given the medication I was given from here. Won’t be back.

Rude receptionist. I was late 5 minutes for my appointment and receptionist told me I have to book for next week like my house is beside the clinic to come everyday.from my house to this clinic is 30 minutes driving and there is most of the time traffic, of course I will be late. Doctors are also trash in this clinic, only one of them is good. First trash doctors now trash receptionist, trash over trash. I don't know why I stayed in this clinic until now. They are so disappointing.

Botany Junction medical staff are fantastic. I see two of the doctors in the clinic and I'm happy to switch between Highbrook and Botany to get the date and time I need. Also, if you use the online system to book and you are happy to have the first available doctor see you then you won't have an issue getting in to see a doctor in a short time frame. If you specifically want to see a certain doctor then you will need to wait several weeks. If you're very unwell phone the surgery and explain your symptoms - if they can they will book you in for the next day to see a doctor or suggest you go to an emergency department. You can also go in to your local pharmacist and ask them for advice - a lot of them are very well versed in basic medical care and often you don't need to see your doctor if it is a minor ailment. Also, if you proactively manage your health and get a regular annual checkup and covid/flu vaccines you are less likely to need to be seen immediately. The staff on the desk have always been very professional toward me and my family. I think they all do a terrific job under trying circumstances and we all need to be a little more understanding and tolerant.

Would like to do this review in behalf of my wife. She had seen Ann and was very happy with her lovely personality. The way she said it, she was relatable and funny yet professional. We don't get the bad reviews about this place. I think the staff are great and accommodating. Keep it up

Their staff schedules appointments without discussing them with me, and when I am not able to attend the appointment, they're asking me for a fee. Very unprofessional service.

Poorly organized clinic. Mission to get appointments/treatments, barely follow up often having to chase them up. Would not recommend will be changing soon.

Iam from a Pacifica background n knowing that Strep. Throats are highly common in pacific group no throat swab was taken. I get sore throat and inflamed tonsils almost every month but I do not go to see my GP because I know it is waste of my time. I asked the GP how many presentations will I have to make in order to have my tonsils removed and he tells me “you do not qualify your tonsils are too small”. Well one can clearly see how inflamed it is and I had taken some anti-inflammatory couple of days prior to the visit. Rather than answering my questions the Dr just dismissed them not even listening to what I was saying or asking in first place. He literally just saw me for 5minutes for which I paid $19.50 which is fine I do not mind paying but I need to be heard! And listened! Too and proper procedure needs to be followed.

The worst medical centre I have ever seen. I was in an acute pain and i was told to go back home and wait for an appointment. Similar thing happened with my friend and my wife. Someone should fall sick as per their availability to see doctor else you may die of sickness

Poor availability for doctors and nurses. Unaccommodating staff and doctors rush you through your appointments. This medical centre used to be excellent but since the change of ownership, it’s really gone down hill in every aspect of patient care in our experience. Would not recommend.

Their is no 0.see new people on reception, the old staff mainly rude they think they ruled sitting behind the desk. Nurses hopeless all they say is you need to see the doctor even a simple question. A repeat script $27 even if its for one thing more than a consultation fee. Our name is here when we post, yet the "owner" hides their name. Going by the negative reviews nothing much seems to change.

Wish I could give 0 stars. WORST CLINIC EVER. DO NOT GO HERE. You’ll be a brick in the wall. No one cares about your health at this clinic. Worst worst worssssst medical clinic I’ve ever been to. No one speaks English or knows what I am talking about when I go. They all are very rude and ignore you rather than providing good customer service. They take your money and give you paracetamol and charge you an arm and a leg. Their niche is of Asian descent so the receptionist don’t care about any other race but shows unprofessionalism by speaking in their Chinese language making others feel uncomfortable or even speaking in their own language to each other. Charging double appointments when requesting things from an initial appointment. Book multiple appointments for ongoing issues but no one seems to know what I’m talking about. This clinic is ridiculous. They are only here for people of their descent in the East Auckland area which is all asians. They are soooo rude and now charge a referral fee also. Most unreliable unpractical and rude clinic I have ever experienced. Will never recommend Ormiston Medical or Botany Junction Medical. Both have terrible services and long wait times for appointments. What is the point of a GP appointment when you feel unwel and want medication but have to wait 10 days or more for an appointment or else have to go a&e to provide let’s for work and pay extra. East Auckland health services are so appalling. This is by far the worst treatment I have gotten from a medical clinic. DO NOT GO HERE IF YOU WANT TO BE CHARGED RIDICLOUS AMOUNTS AND BE SCAMMED AND TELL TO BOOK MORE APPOINTMENTS. THESE ASIANS ARE TAKING OUR MONEY AND NOT CARING ABOUT OUR HEALTH BUT SCAMMING US IF ANYTHING!

Been with the clinic for years, doctors and receptionist are awesome, the biggest issue is to get the appointment to see the doctors, it’s 2-4 weeks waiting to get any medical help. In my understanding we need to see doctors when we are sick or any of our family member is sick, what we going to do with weeks and months later appointments. We can’t plan when we will be sick.

I am really disappointed with this clinic now (it’s been 10-12 times happened with me that I m unable see any doctor when been really sick), they have opened 3 branches but all useless, I just don’t understand why to keep on enrolling more patients when you just can’t even look after/ cater your existing ones. Now I am looking for another nearby clinic. Won’t recommend anyone this clinic as doctors are super busy (either on holidays or not sure), thanks

Terrible service; if you want to see your GP, there is a wait of two months, or if you want to talk to someone over the phone, they are not available because they are fully booked.
Please do not register with this practice

We have been with this medical centre for almost 17 years and the last 3 years has been hell. Firstly, the doctors are always fully booked, so if you are really ill, no one cares. The advice is to go to emergency care. Wow, absolutely no personal touch here. You are just a number. This breaks my heart. Even if my child is ill, we can't get him to see his regular doctor who knows him. Where has the patient is human and comes first? Is this just a money maker now? Totally devastated.