Fitness World NZ Limited

Great service from Richard, very patient with all my back and forth questions and got my order delivered in record time.

Brought a power rack from fitness world. Prompt delivery, there was a part missing, however they posted it as soon as they could. Would buy again, thank you

Good prices, not worried as much about labels and brands and more about affordability and reliability of their products.

I purchased there large Pro Fit treadmill a less than a year ago, during covid19.

We didn't see eye to eye over the phone, my apologies. When they helped they sure did. I recommend World Fitness at the end of the day they came through.
You guys are awesome and Thank-you. A+

Dealt with Tim, very poor customer service. He could not be bothered helping with anything. I was keen to buy a full set of dumbbells 4kg-30kg as their price was great, however I did not go through with sale as Tim couldn't be bothered with customer service, so I felt uneasy transferring money. He could barely be bothered sending an invoice, and when he did it had little to no information on it. Thumbs down, would not recommend.

Had an issue with address and delivery, team has gone above and beyond to sort it much appreciated

Very rude. Tried to sort a simple problem out in which i directed somewhere through accounts who did answer but was quick to send a text saying my card was declining. Rang to ask to speak with the manager only to be hung again not once but twice. Fitness world is this how you treat your customers who are trying to get things sorted and to be told also that you know nothing about it. That in itself says alot. Not very happy.and as for Tim who is suosely is the manager your proffessionalism leaves a lot to be desired dont tell me to read the contract I have read its you that has made mistake learn how talk to people not talk over them were not children

Definitely recommend. Aaron was very helpful and friendly. He was knowledgeable too! We bought an Infinity rower. Thank you Aaron.

I bought Swimming Pool Inverter Heat Pump for our underfloor heating system a few months ago. The performance is excellent even though the price would be less than half to a similar product. I was much impressed with its quietness. Unfortunately, I cannot obtain its parameter values to optimise the heat pump to our underfloor heating, but it works reasonably well with standard-setting.

I respect all the other good feedback prior to us but we had very bad experience - actually we are shaken. Had to buy an exercycle for wife who had her knee replacement surgery recently. Went into the shop with wife on her crutches and was confronted by this man who was shocking.rude, almost hostile. He refused to educate us regarding the features of the machine. We requested assembly with delivery which he refused (fair enough - busy days). We took the kit set and he initially refused to give us the GST receipt (refused twice) and when we insisted, he finally threw the invoice (no names on the invoice - he didn't bother) in the back of our car. We are unable to understand why he was so rude and hostile - probably never will as never going back to him again.

Fast & friendly service, easy to assemble spin bike (Aero spin 4000). Would be great if they also sold spd pedals, but can source elsewhere. Really happy with the bike and contact.

Excellent customer service. Items received ahead of anticipated date, and the products far exceeded my expectations. I would thoroughly recommend this company without any hesitation.

Awesome and easy to sort.
From the phone calls - communication was A+
I asked so many questions and he answered.
Trampoline was perfect- exactly as it was advertised on TradeMe.
Already looking at future purchases.
Thanks Fitness World NZ Ltd

Valery happy with my purchase of a hyperextension bench - good quality, reliable delivery. Nice bit of kit! Very useful for my PT studio.

It is beyond me that Tim can still be working for this company, he needs to know what customer service is, ie.the customer pays his salary! What a rude and arrogant guy he is, obviously the company head office can’t be any better than him because why is he still employed?

We ask a simple question and expect a simple response, but instead we got a very “smartass” answer, and I was told by another staff member that he was just joking, well maybe the company is just a joke.

Prompt communication during lockdown. Accurate advice on stock, price and future shipments. Good set up for click and collect. Although disappointed didn't see courier option it led to hubby driving me there with dog and grandchild in tow. We got to check out a dog park nearby and had a totally awesome day. The rowing machine was repaired this week and I couldn't be happier.

I purchased Treadmill from Fitness World NZ, purchase online was so easy, delivery was on time, product was exactly as prescribed on the website
I love my new toy which will keep me health, thank you Fitness World NZ

Bought a new 3HP treadmill to stop me getting fat through lockdown. Timely delivery given demand, delivery bloke dropped it where we wanted it in the garage and we were able to set up no fuss. The bluetooth link with Zwift is a great feature as the treadmill raises and lowers itself

The team were very helpful when I phoned, and gave good advice. The delivery of the cross trainer was a little slow but this was not the fault of Fitness World. It shipped from Store to the Wellington Freight Depot overnight, it just took another 4 days for local delivery (weekend included) so a little disappointing. (but its been a bit that way post lock down). Having said that the delivery lady did offer to help me carry it inside and at 50kg that was appreciated. However I have a 20 year old son, so used him.
All the parts arrived and it was well packaged.
Assembly was a bit frustrating. The machine is made with such fine margins (a good thing) but it meant that I really had to put a lot of physical strength in to aligning the base of the handles. (quite frustrating and I was worried I might strip a bolt. However in the end Brute force won. SO assembly was a bit of a pain, but once it was complete my daughter has loved using it.
It is a really good quality piece of equipment.but where possible I would probably pay the extra to get them to deliver and put it together. Especially if you are a little older.
Overall though they are awesome, the kit good and it really competitively priced

Bought an exercycle and a treadmill from here and we love them. Wish we had purchased sooner. Excellent service and good price. Will highly recommend to friends and family. Thankyou