Green Gorilla

What a great company.excellent bags, nice and strong and the driver that came to pick it up was a real nice guy. This is why Mitre 10 recommended them to me, great professional company.

Picked up a bag from Mitre10, called Green Gorilla on Thursday to arrange collection and the lady I spoke with said it will be collected yesterday (Friday) waited all day yesterday, called them again and spoke with the same lady who acted surprised at HER mistake and said she will rebook for collection today, you guesed it. Still waiting. Got in contact with Elliot who then said the collection is booked for tomorrow, after explaining to Elliot what happened he said he had been in contact with dispatcher and a driver will be over this afternoon to collect our bag. Safe to say that no-one will be coming today and I was told a lie so that I could stop contacting them. Shocking service, will stick with flexi bins!

Called asked if bin was available Asked for atleast hours ETA due to locked gate so could open it up.got told someone would call back. 3 days later get call from driver saying there onsite wanting to deliver middle of a work day. So had to stop work and get there asap. Asked for the same thing on collection so if could call and let us know when being picked up.they call at 7am on holidays saying there onsite wanting to collect.very unprofessional. No form of contact for delivery or pick up time. Now trying to charge extra on top of because they didn't arrange a collection time like we had asked for. Won't be using them again

As requested here is the Invoice 41218.
Order no. 1840943: 0

Very happy with Gorilla bins service. Easy to book, great customer service, great value, great delivery driver.put bin where I needed it no problems.fast easy collection and pleasant driver. Will use again.

Have had a very difficult time with these guys, 500 dollars for the bin, and they sent a driver out to pick up whilst still empty. The drivers remarks were 'not my problem talk to the office. ' Contacted the office and was greeted by a very unpolite woman on a power trip. Called back and spoke to someone much more polite who had informed us that we could have kept the bin for an extra 10 dollars per day, and then told us that the bin was going to be returned. Woman no. 1 must have found out about this and now we again have no bin. Absolute Rubbish.

Really easy and a great price. Simply picked up a bag in Mitre 10, filled it, booked the collection on line and it was picked up this evening by a cheerful, professional driver. Great job - thanks!

I purchased a bag via Mitre 10. Unfortunately the bag got accidentally thrown out. I contacted the company to ask whether they would consider refunding a portion of the costs because they had not had to collect or dispose of the bag. They were adamant there was nothing they could do. They wouldn't let me pay to purchase just a bag, nor would they refund a portion of the cost I'd outlayed. Very disappointed that they would not think outside the box, so will not be using this company anymore and instead will use Flexi Bin.

We use Green Gorilla for our home and our office. The drivers are always friendly, they often take the odd extra rubbish bag if we have it.

If our house ever gets missed we drop them an email and the come the next day.

Really good service, highly recommended

Fantastic service. We're based in West Auckland. We've used the gorilla bags twice and would do it again if the two bags hadn't already cleared out everything we wanted to get rid of. They do everything on time and exactly as you expect.

First time using G. G. Person on the phone was friendly and helpful. Delivered bag within the expected time-frame. The bag had clear instructions of what can/cannot be included. After few days, I called to schedule a pick-up but was not given a pick-up time so was pleasantly surprised to hear the G. G truck very early in the morning (7am) on that day; which was an hour before I had planned to move my car out of the driveway. Fortunately, I was impressed they were able to pick up the bag without me needing to move my car. Pick up people were polite and easygoing. They were careful too. Overall I would be happy to use this service again. Thanks G. G.

We have used Flexi Bins in the past, but decided to try a Green Gorilla bin / bag for our garden clean up. The process for purchasing the bag was fairly simple, and the bag arrived by courier.

Being able to keep the bag for an unlimited time is very convenient. There’s no hurry to fill it and have it collected in a certain timeframe.
Unfortunately, having the bin collected took a bit more time and effort from Green Gorilla.

The first time we requested to have the bin collected, we called and spoke to a polite lady who said she would arrange this. She informed us that it wouldn’t be collected on the coming Monday, but later that week on the Friday.
No problem at all with waiting a week for this.

A week passes and the bin hasn’t been picked up yet, so we give it a few more days.
After all, we’re in challenging times right now, so being patient is part of what we need to do.

After the second week passes, we realise we might need to get in contact with them again.
This time we decide to put our request for pick up, through on their website. We also ask for confirmation that they have received our email.

It was encouraging to receive an email from a customer service person at Green Gorilla.
Thanks Caleb - much appreciated for doing this.
We were told that the bin would definitely be collected this coming Friday. Great to hear!

We arrive home on Friday evening and feel disappointed to see the bin still there.
At this point we’re starting to wonder if the bin will be collected unless we keep requesting.
Never mind, we’ll try again on Monday.

Saturday, early morning and there is a knock at the door. Who could it be we wonder?
Surely it’s not Green Gorilla here to pick up the bin? Surprise! Yes, it is Green Gorilla. They are asking if we can move the vehicle so that they can reverse the truck back into the driveway.

(Interestingly, we’d been ensuring the driveway was clear for the past 3 weeks, as per the advice on their bin and on their website).
We promptly inform the two young guys at the door, they won’t have to ask twice. Their request to move the vehicle is clearly understood, and we move this out onto the road quick smart.

The two guys are friendly and jovial as they go about their work of connecting the bin to the chains of the hoist. We watch as the bin is secured carefully lifted onto the truck rear.
The guys do this safely and then my husband shakes their hands to thank them for this.

We say goodbye and urge them to carefully out on the road as it’s very wet and slippery today.
They smile, thank us, and drive out of the driveway slowly, away to their next pick up.

Thank you guys, thank you Green Gorilla team.
It took a while, but you came through in the end.

We’d possibly use your bins again, but feel that some improvements are needed in the area of communication between the end customer, your call centre, and your bin collection team.

Perhaps you’d like to impress us by providing a complimentary bag for our next clean up?
This would be wonderful, and would prove that you certainly value our ongoing business.

We will wait and see. Your move Green Gorilla.

I was expecting to be able to get a new bag from the driver - I would think this could increase sales for GG. I really like their business model. The big Pacific Islander gentleman (gold tooth) was extremely warm and helpful and made a real difference to my customer experience. Thankyou.

Incredible experience with Green Gorilla and their skip bins. Ordered pine, arrived overnight. Ordered the collection monyhs later and it was collected the following day. Compared to an experience with Waste Management I would never look back!

Pretty amazing site been slowly developing over a few years now. Busy place but also good safety measures in place.

Very good experience dealing with this company, ordered 3m3 flex bin, delivered next day and during the lockdown. Filled up the bin and called the customer support, got picked up next day morning. Very efficient company I would say. Thanks for the essential service for even working during lockdown.

I've just had my second Gorilla bag picked up today and I'm very happy with the customer service. Friendly staff at the end of the phone and friendly drivers who arrived on time as scheduled. After having multiple bad experiences with flex bin I'm glad there's competition in this market. I'd recommend!

Communicated well before turning up right on time. Placed the bin exactly where I wanted it down my long driveway. Took it away on the assigned day with no fuss.

Though I was disappointed with the response from customer service rude and cancelled the committed pick up before new year. Rescheduled to Friday but was surprised to get a call from a gentlemen today picked it up just now a day in advance before rescheduled date.

Absolute useless customer support. Aggressive and not good to deal with. Don’t want to know about their issues. Just want to charge you more. Has an excuse for everything.

Fantastic. Bought it, filled it and emailed for pick up, they picked up next day. Excellent fast communication. So easy.
Would definitely use again.