Noel Leeming Hastings

Went into Hastings store today to buy a fan. Asked at the counter where 2 staff members were standing talking to each other, they told us they think they Sold out and go to the Warehouse! No service at all. Shocking. Nothing professional at all with these two staff.

Poor customer service every single time. They never approach to the customer and offer their service. If you wait for them to come over and talk to you, i bet you will be standing there whole day. Majority of the staffs are busy talking each other.

Very dissatisfying service. My laptop was given for repair as I had purchased the warranty. They say 2-3 weeks but it took almost 10 days for them to send it through to the HP store. You call the store to get different replies -staff shortage etc. It’s been over two weeks and it seems there r communication gaps between HP and Noel leeming each waiting for the other to respond. Unfortunately the customer suffers. Will be careful not to buy any products from this store in future

Went there yesterday to purchase a phone. Been waiting for assistance more than 15 minutes and been told no one available at the moment. Looks like only one staff with the customer while others just standing behind the counter.

Not bad of a place and they allow zipnpay. Was annoying when every 2 minutes a workerbwould ask to help you but at least they had people who could assist

Visited store to buy new fridge freezer. Served by Grant, but told none in store of the Samsung model we wanted. Advised to come back after the warehouse opens on Monday to check if can order one we want. Surprising in today's digital age, Noel Leemings and Samsung haven't identified this as an opportunity to sell more appliances!

Absolutely useless staff that have no idea what their products are about that they're supposed to be selling. Walked out once again.

Not badbof a place and they allow zipnpay. Was annoying when every 2 minutes a workerbwould ask to help you but at least they had people who could assist

Purchased an iPhone along with an added 3 year product warranty (for extra money)
After a year and a half the phone broke on contact with water (although it’s specifications state being waterproof for 30 minutes up to 1 metre submersion) and they denied it being a manufacturers fault, refusing to replace my phone. Don’t bother buying anything valuable through NL, and especially don’t bother with added warranties. They will not pay you out. 0/10 for this one Noel Leeming

A useful place to shop for electronic goods.

Hastings personnel are pretty good at making more reasonable factual statements and are more knowledgeable in general. Some technical facts are a little difficult to determine as they are not included in the info packet of bullet points made available (like if memory upgrades are possible on a laptop).

Good for a quick browse.

Call and inquired about a Apple Watch and the staff told me it’s in stock (two different models).
Then I was there after about 1hr and got told that nothing available. What a waste of time and Petrol use. Customer service is too good. Keep up

I want to give half a star. For the sad lack of service from any staff member there. And there seems to be lot of them. Lots of them just talking to each other and not seeing the customers that are needing help. Walked out and bought my new iPhone from Napier. I should say this is not an isolated incident, I’ve walked out previously for the SAME reason and bought my new laptop from Harvey Norman. You should send your staff there to watch how customer service works. They’re bubbly and full of life and eager to help in Napier. Up yours Hastings Noel Leeming your shop makes my blood boil.

We bought a fridge back in March. Was delivered with damaged doors during transit. Took photos and sent to Noel lemmings. They said we will order new doors -can I email them a photo of the damage which I did while talking to them in the store. I have just phoned them to ask when the doors will arrive - they said nothing to do with us it’s the Napier store the fridge was dispatched from. Napier store have asked for photos - nothing had been ordered back to square one now I have to re do photos and send to the Napier store. Honestly what a unprofessional bunch. Talking to others, and seeing previous reviews I would have gone elsewhere. Don’t spend your money here. Poor customer service staff seemed flustered- the day I went in another customer left dissatisfied with his order. I only hope they get a better Manager and train staff up.

My husband and I came into the Hastings store on Friday arvo and spoke to Shane who was amazingly helpful, he answeredall our questions with time and respect. We was so helpful a d we walked out really pleased with our our base. The other person who was super kind and helpful was David who set up my phone for me and again answered all our questions he took the time to give us the best outcome with retrieving the info off my old phone. Thank you to both these lovely men for being so kind respectful and helpful.

Thought it appropriate to leave a fair review. Purchased a LG washing machine which there were none in store. I was told as it was time sensitive that it would be in by the end of the week. I was honest with the sales person not to make promises that can’t be kept especially in a time where people are waiting months being promised orders won’t take long. Spoke to customer services who have informed me from what they can see the order hasn’t even left yet. Well done, maybe lower sales standards is a New Zealand due to less competition.

Hi there,

Zero star i have given to this Noel Leeming store in Hastings, i have found customer service is soo poor that they can not help you at all, the CSR's have no clue about anything of your product, here is the story, so what happened i bought a brand new phone from noel leeming with insurance which cost me around $23 a month and i have been paying since 2019 which means i already paid them $828. So now my phone got broken and went to get it recoved from protection cover where i have to pay them another $200 excess fee than they going to replace it or get it repaired within certain timeframe, now sixth week is almost ending they have no clue about my phone, you have just lost one regular customer and i am going to share this with all of my knowns and i will tell them about treatment to customer and i have deactivated my protection cover and definately not coming back for any type of shopping.

I want my phone back ASAP i dont have time and patience to wait after paying $1028 in total and still need to wait for 7 to 8 weeks.

I want to talk to area Manager if there is anyone.

Deepak Kaushik

Great product, staff and prices. Staff are extremely helpful and knowledgeable. Due to staff being away (Covid) they are currently short staffed so wait times are a little longer.

No one comes to help you! I went to buy a new laptop today and spent a good 20 minutes looking at them. I found the one I was keen on and no one was around to help me. I looked around the shop, seemed to be plenty of staff that weren’t with customers, no one came to see if I needed help. I walked out and went straight to Harvey Norman and bought the same laptop there.

I have been impressed with the level of customer service in the past year. I feel heard, understood and trust the information and advice given.

They had what we wanted and the girl staff member was wonderful to talk and deal with. Enjoyed our visit to the Napier Store.