VTNZ Palmerston North - Rangitikei Line

The staff i have recently encountered made my experience extra lovely with their fast, efficient, helpful and friendly work manner. Love dealing with this team.

I passed my full driving test today on the first try! Adrian was the guy checking me out, and he was really cool – super professional, friendly, and calm. He carefully checked everything needed to pass. After the test, he gave me some helpful tips and feedback on what to work on. I'm really impressed with how awesome he was!

This place looks like a North Korean military camp! I'm here for the first time and definitely will not be here again the second time. You are not allowed to stay inside, and all seats are moved outside, rude staff (except a kind lady). I know the strains in Wellington, and I thought they have the same standard. No way.

Took my motorbike in for a Wof and they failed the front brake pads due to excessive wear. I told the inspector that those are brand new pads and were only fitted late last year so they did only about 1600kms since new, he refused to believe me. I took it to a motorcycle mechanic who took the front brakes off and showed me that the pads are still near brand new with almost no wear. I phoned the branch and told them that it was checked by a motorbike mechanic but they still refused to believe me. I wasn't in the mood to take it back and argue with them so ended up taking it to VTNZ Whanganui in which the inspector there was confused as to why it was failed as he said to me "there's still heaps left on those pads".

I came in to book my full license test. An older lady on reception, (with mousy brown hair in a bob haircut. The only one wearing a mask) was extremely rude to deal with. She hardly even acknowledged my presence. She carried on talking with another man who was working there, mostly just gestured for me to pass her things, and when she did engage with me, she was very unfriendly. She charged me, and then said "when that arrives in the mail, then you can book your full license". I had no idea what I had just paid for. But now I see she had just renewed my restricted. Fair enough, that my restricted was nearly out of date, but she should have at least explained this to me.

The Staff were wonderful and guided me through the process with ease and they are still very helpful each year that I have to go

Excellent service, they were extremely busy due to the other VTNZ around the corner on Tremaine Ave only able to take pre-booked appointments at the time.

Absolutely avoid this place for taking your driving exam. Feel like they need to maintain a certain failing rate (? 50-60%) for keeping the queue long and cash coming in. The examiners are definitely professional liars, making stuff up to fail drivers. No wonder they need to disconnect the dash cam during exams.

Very informative and helpful, I went to get information about re register for a motorcycle and I got all the information and costs involved. Excellent

Should change there hours to finish 30mins before close as no services available after then

Thank you Kylie O. I got my retrick driver licence today. It is second test. I am so happy.

They were kind enough to put my car back through even though they were shut for wofs for the day.

The brunette working in there this morning was incredibly rude - not my fault your signs are unclear and that you have a very small driveway and the other branch is closed. You seemed to be having a bad morning I guess and took it out on me as a customer when I was simply just trying to get my vehicle WOF'd at a branch I've never used before. My preference is the Tremaine Ave branch and after today's experience it is incredibly clear why people prefer that branch, the bad feedback of this place is all true and matches my experience today. Interestingly as more cars pulled into the queue behind me and did exactly what I had done, no one came out to tell them off for supposedly getting it wrong. No one said a thing. So maybe if you expect customers to get it right, instead of telling them off like the brunette did to me, make your signage and cones clearer! Judging by how many people made the same mistake I did, it is definitely unclear and not the customers fault. But I was the only one (and I was there 1.5hours - the wait was not the issue at all) that got a telling off - why? Anyway hope she felt better after taking it out on me. Customers - DO NOT COME HERE. Reception staff (a customer's first point of contact) are beyond RUDE.
Only giving 1 star because Nitin who completed the actual WOF was lovely to deal with, the kind of service you expect as standard, otherwise would give no stars if I could.

Called to see how long wait was. Was told only 4 cars so can get straight in. Got there 5 mins later and 4 cars parked up with signage that said they were too full with 4 cars and go back another time

The Staff were wonderful and guided me through the process with ease and they are still very helpful a year later.

Excellent service, I took my newly purchased car in for a safety check and they took me straight through.

You can get WOF and driving test and other services. Parking is tight and limited. Glimores is near by.

Very good lady that took me for my drive was very nice and friendly just heads up they don't accept cash there atm

Good place to get a warrant. Went early missed the rush. Staff very good give a run down. Explain problems if any. Also great place to assess a vehicle before buying. Top shop

Always short staffed spend forever in line or told you're going to have to go somewhere else. Customer service is pretty average