GSM Solutions Ltd

I thankful for GSM solutions guys to help me out with my broken phone thanks aloud i really happy to have my phone back thanks and God bless you for your hard work

Really very nice business to deal with.very quick and quality service in the town I got to get repair my iPhone. Very friendly, smiley and welcoming staff. Definitely recommended to every one.thanks a lot GSM Solutions for your awesome services. Cheers

Had my children’s devices fixed here and received a very fast and excellent service. One laptop repair and one cell phone screen replacement done. Very friendly team who are knowledgeable and easy to deal with. Thanks guys

Always polite and friendly. Screen replacement done within 3 hrs. Front facing camera lens cleaned and scratches on the edges removed/covered as oart of the service. Impressive the service and grateful for the extra mile taken.

I took my iphone 7 here for a battery replacement. When I came back to pick it up I was asked if the home button had been working when I dropped it off. Of course it was - if it hadn't been I would have asked for it to be repaired whilst they were replacing the battery. I was told they would have to replace the screen and when pushed said it would be at their cost. It was well after 5 o'clock when it was ready to be collected and they hadn't replaced the screen protector that my original screen had. After some reluctance they agreed to do this as well. By now it was nearly 6 and I had an hours drive to get home so when the home button didn't seem to be working like it should I decided I could live with it. However within 2 weeks the screen protector started to peel off and the screen itself wasn't as responsive as it should be so I decided the next time I went to Whangarei I would get it looked at by them. Last Saturday was the first time I could get back to Whangarei.
Well their response to my issues was worse than poor. The screen protector had no warranty? ! And the home button not working was water damage?
My phone has never been near water and the home button was working perfectly until they broke it. They tried to fob me off with photos of the water damage and what was supposedly my old screen (who keeps a broken screen for 6 weeks? And this screen had no protector on it and neither did it have the tiny chip that my old screen had) The man was absolutely rude - told me not to come back to his shop again.
Well don"t worry I wouldn't step foot in there again.
It would seem that their customer service and quality is all good when things go right but if they damage your goods whilst working on them don't look for them to fix their mistakes!

This is a re-edit of my initial review of this company. The day before yesterday I took my otherwise perfectly functional 13" mac laptop to GSM to replace a 4 year old battery. (I have used this company before and they were fantastic. I didn't realise they are now under new management). They informed me it would be done in an hour. I paid their quote, $250 in advance. When I returned to pick it up, the trackpad was suddenly not working. The employee, who wasn't so conversant in english told me the trackpad "was like that " when I brought it in. When I strongly disputed this, the technician left the room and returned with someone I took to be the business owner. This man told me the problem was that I was rushing them and told me to leave it with them overnight and he would have it fixed next morning. Next morning when I returned to pick up the computer it was in the same condition. No sign of the business manager. When I pointed out that they had broken a perfectly functional (expensive) computer, the technician simply shrugged and looked away. I asked them to put the old battery back in and give me my money back. When I went to another computer repair shop they told me the battery had been forced out too violently, the screen was also cracked and it would cost around $1000 for new trackpad and battery installed and it would have to be sent to Auckland under level 4. As a result, because I need my computer to earn my living, I had to buy a new machine. What really upsets me about all this is that these people, who understandably come here for a better life, are bringing such a dishonest flavour to the way we do business with each other in New Zealand. I will leave it at that. If you have a problem with your computer do NOT take it toGSM.

Very good behavior and helped me solve my laptop problem in just 5 minutes. Fair prices and quick service.

I needed a screen changed on my Nexus 6P and they were able to do it quickly and easily and it didn't cost a fortune. Very pleased with the service.

Overpriced and useless. Worst IT place in town. Misdiagnosed my computer and tried telling me that I needed to pay more money. Ripoff artists. They refuse to give refunds.

My Screen on my Mobile Smart Phone was Disappearing slowly over 2-3 weeks. Was told by my Data supplier that they could do it over a
another 2 week period at a cost of $600 (appx). A nice young lady put me on to GSM.
Within 24 hours My Phone is back in my hands at an extremely competitive rate.and looking as good / if not better than brand new.

The gentleman was honest to advise me to rather buy a new phone than spend such a large amount on fixing a screen. I love honesty.

Repaired my son's phone promptly and for a very reasonable price. Friendly staff and easy to find location.

Awful service, no communication at all and staff member had a bad attitude. Tried to charge me double what they had originally quoted, and then charged me an 'assessment fee' which I had never agreed to! Would not recommend to anyone! Waited over a month to get my computer back!

Great service and always super friendly! Super fast and quality job. Always recommend to anyone.

Awesome service from James at GSM. He helped me with insurance claim for my MacBook Air once he determined it was beyond repair and even copied my old hard drive to my new one. I cannot recommend James and GSM highly enough, first class!

GSM Solutions Ltd replaced my battery on my S7. First battery didn't hold its charge so GSM replaced it without issue as it was covered by 3 month warranty. No drama. Job well done.
I'd recommend this business for electronic device technical support & repair - my experience was a positive one.

Great service! Super happy they solved my problem quickly and easily since my phone provider couldn't.will definitely be going back again in future!

Good service, polite, fairly priced, quick turnaround. We've used these guys several times and they've always been good. Recommended.

Mum dropped her tablet here they didn’t respond to her messages or answer the phone, finally a lady emailed to say she told her it would be 2-4 weeks and was quite rude about it then at 5 weeks mum tried phoning again to find out what was going on and no answer, so we emailed and that was ignored and then emailed again to say forget it we would go elsewhere and that was also ignored. Definitely will not be recommending to anyone and have nothing good to say about their service. Finally today the insurance company has phoned to say actually the part came and they can’t fix it. The insurance company had better service. Hopeless. We also had to pay $50 for terrible service. And we wonder why we out source our business and don’t keep it local. Big shame for Whangarei.

Excellent service, good prices for repairs, better than Auckland and fast turnaround, highly recommended.