Noel Leeming Whangarei

Scott had helped me,
Cannot recommend enough, very knowledgeable, helpful, recommended me best products for my needs, took care with me for pricing and deals, and follow up calls regarding delivery times, cannot of imagined better service, all the while, Scott made sure I had great products at great pricing, thanks Scott! See you again soon!

I had a problem with a Bose speaker that stopped working. The staff were exvellent, no problem, found that a reset fixed it and it has worked perfectly. Thanks Noel Leeming staff for the reset but also your willing and happy attitude.

We had had the worse customer experience at your whangarei branch today, we wanted to buy some new wireless headphones and a few were there to try on a rack very politely my wife asked a young sale at the counter if they had any desinfectant or wipes to wipe the inner of the headphone and frames. The young employee then told us to go and buy some at the supermarket oourself with a snarky smile and walked away.
We felt that his attitude was rude not helpfull and dismissived, my wife was nearly in tears thinking about it the way she was treated. I think our question / request was legitimate as people trying the headphones we son tbknow if they have skin issues hair issues ie parasite blood etc.anyhow noel lemming you have lost a sale of $600 today i know you may not care at all but if that was my business this type of behaviour would not be tolerated and warning should be given and appropriate training. Have a great day

Didnt like the customer service. Recently purchased a phone and the employee basically told me he would refuse to sell me a cheap phone cause a more expensive one suits me needs better. I disagred.

I purchased a speaker and the customer service was amazing. If you go in, ask for Mel! She is lovely and definitely helpful with any request. 10/10 experience

Extremely rude customer service when I phoned through to query an insurance claim. The lady had a horrendous attitude and obnoxious tone.

Thank you to Ian for delivering our fridge and washing machine, respectful, helpful definitely a five star delivery service! Cheers

The lady that i think was the floor manager? Short hair tattoos, needs a better job not dealing with public would be best. Didn't get her name unfortunately.

I recently bought a vacuum cleaner here and while i understand that staff are doing their best to provide customer service, I did find my experience here very overwhelming. Firstly there's no need to hover around customers like a hawk. If we need help, we'll ask. Secondly, we can tell when you really want to help us vs meet your KPI for sales target for the month. My entire experience felt like the staff (Melanie) wanted to take advantage of my situation here. Really didn't enjoy shopping at all and don't think I'll be coming back to this outlet in particular.

Poor customer service. My robot vacuum stopped working whilst under warranty and They would not engage with me. Finally had to get it replaced by the manufacturers. Wasn’t happy with the lack of service.

Noel Leeming Whangarei are most helpful. Tash, the female assistant doubly so. The only downside.they seldom answer their NL PHONE extension-96600. That is frustrating as not living local to the store.

Awful service, if there is any. Only reason i purchased was because the service at The Warehouse was worse.

I have purchased a lot of things from Noel Leeming's over the years. After my experience today, I doubt I will ever buy anything from them again. As you walk into the store in Whangarei, there is a counter to the right, tech support etc. Over to that counter I went, as I had a problem with my Samsung flip phone. I thought it had started to crack in the crease. I asked for support and what could be done with my phone. ($1500.00 phone and under a year old) Basically, I got told they could do nothing, and they started mumbling about the consumer guarantees act.blah blah One chap sitting down started telling me all about something that meant nothing to me as he played with his beard staring blanky at the window. This just made me irate and they really couldn't care less. So I replied, Apart from what you have said about nothing, basically don't buy a Samsung phone from you then right? Luckily the 2nd person of 3 asked if I wanted to confirm this with a manager, which I happily replied yes!
The manager came out, and he deserved 5 stars, unlike his team. He inspected my phone, unlike the others, and found it was only the plastic protective covering that had cracked. I didn't even know it had one. So it was sorted, and he was very helpful. I bought a new covering from another shop and my phone is like new again. It was only the plastic covering on my phone that had cracked. But, because of the initial treatment. I won't be back.

The technical knowledge of the staff was very poor. I left without buying anything, because four staff couldn't answer a basic question with any conviction.

Really disappointed in Noel lemming. I ordered a phone for my daughter as a birthday present and it has been a month and I'm still waiting on a email to collect the phone, I have rung up twice to be told it's still in Auckland.

Meh! Samsung Policies suck. Faulty phone from the get go. Sent away for repairs, still showing sim error. Have to turn phone on and off constantly. Gave me nothing but trouble. Samsung S20FE. Not a great phone to purchase and too much back and forth. Just give me another phone or refund I must add the manager Michael was very helpful which was much appreciated. Thank you.

Answer your phones. Utterly ridiculous. Don't have a phone if you won't answer it

Bought new samsung tv and it was faulty, should have been replaced, i was told to call the number on back of tv (samsung warranty)
3 weeks later still waiting for it to be fixed. Anyone else would replace the tv

Definitely understaffed. The lady that served me was definitely carrying the load of the store. Her attitude showed me that.
In saying that when she saw that I understood how bad of a day she was having she was friendly and wonderful to deal with. Quick to find what I needed and efficient at checkout. Just what I needed. Just a shame the lady was so busy and carrying the load of the team.

GREAT PLACE. ANY ELECRICAL APPLICATION I will always buy at Noel Leeming. I forgot what a frendly place they were. Harvey Norman need to take on board they are NOT THE BEST. I'm going back to honesty a People you can trust.