Tui Medical Accident and Medical Centre Rototuna

I would give 0 stars if it was possible.

Regarding the covid19 vaccine: I have a pre-exisiting condition that should allow me to get an exemption as I've previously had a stroke and take blood thinners daily. I arranged a phone meeting with Brian Lucey to discuss my genuine concerns around getting the covid19 vaccine. Those concerns centre around having another stroke due to the risk of blood clots, as well as the fact that Pfizer and Medsafe both say don't get the shot if you're on blood thinners. Medsafe also reports the numbers of strokes/suspected strokes post vaccines on their health report. Instead of an impartial, evidence based discussion with a medical professional, I was told that "he was pro vaccine and that he'd always recommend the vaccine". I was bullied, he told me not to be selfish, my concerns were ignored or trampled, there was a poor attempt to disillusion me with "facts" about how there's a greater risk to my health taking the oral contraceptive pill or Viagra. I'm not a woman you'd be surprised to hear, nor do I take Viagra.

What the hell is the point of seeing a doctor when this is how they act? I cannot comment strongly enough about how disgusted I am with the perfomance of "Dr" Brian Lucey.

I’m from out of town on a 2-week course at Wintec and came in on Saturday morning with ear infection symptoms that I tried self medicating from Friday, but it seems to just get worse by the day. Not knowing the area I ask one of the teachers where I can go to see a doctor to get this looked at.

They recommended Tui medical because they are affordable and do walk-ins for foreigners.

I went in on Saturday morning and paid the $105. On my visit that took no longer than 8min with the doctor, I told the doctor that I’m busy with exams and I can't study or pay attention like this and need his help. He then subscribed me with antibiotics and ear drops for inflammation, but no pain meds (As I told him I was drinking Nuromol) He said it will get better by Monday if not come in and they will see what they can do. I paid the $50 at Unichem for the medication and followed the instructions as told.

It's Monday and it's getting worse, it seems to be moving to the other ear and the infected one is getting much worse. I can't hear at all anymore and the Nuromoc dissent help for pain management.

I can't eat or sleep and seriously struggle with pain.

I returned to Tui medical on Monday afternoon after class and explained to the receptionist that the medication the doctor gave me is not working and it's getting worse. And ask if she could please ask if it's normal or what should I do.

I was then told to pay another $105 before they can do anything.

I’m confused and upset that after visiting tui medical the first time I would hope that I won't have to go back because I trusted the advice the doctor gave me. But the advice isn't working and now I need to pay another $105 just to find out if it's normal for the other ear to also start feeling the same and the pain not going away.

How much should I pay before tui medical get it right.

To be honest I’m glad it wasn't a life or death visit on Saturday, It may have been a different outcome.

Atrocious service … they seem to be understaffed for weekends… went there they took name asked to sit … an hour later (usual) asked how long it would be “oops sorry we didn’t enter you properly “ we weren’t in the waiting list! Next time to pick up crutches “yep wait here we will get them” (holly also chatting/texting on her mobile) 40 minutes later…”how long left to wait “? Holly “oops sorry forgot”!

I took my wife here when she gashed her leg. We are not members of Tui. The service could not be faulted, the wait not too long. The Dr & nursing staff were friendly, helpful & very step by step informative. Been back for follow-up visit and again great service and attention.

Just got turned away with a 13yr old girl (registered patient) presenting with chest pains and heart palpitations. Told to go to another centre because they close in an hour and don't have spare staff to check her. Unbelievable.

Everytime i have used this health service. Staff, Nurses and Doctors on duty have been awesome.

Absolutely appalled with the service with this medical centre. Got a blood test done on Tuesday it’s now Friday and no news. Been calling since Tuesday afternoon and I have called 32 times now and still on hold as I type this review with no results. Get transferred to a extension which no one answers

Went there the other day after slipping on a rock an smashing my shin on anthor rock my leg was swollen an red. The asked me if I had a tecness lately which I hadn't in ofer 15 years. The still didn't end up giving me one they didn't clean my wound sent me for a xray an there was no broken bone or fracture an then said well give you some pain relief an send me home to rest. Next day I was in even more pain an way more swollen I went to anglesa they immediately gave me a tecness shot an have put me on antibiotics an a drip for next 3days they couldn't believe that wasn't done in first place. Will definitely not be going back there was not impressed at all thank you to anglesa for taking my issue seriously

Everything is good except some of the nurse need to be reminded about their good hygiene.as a health care professionals, having a good hygiene is very important. How can people trust the nurse to take care of them if the nurse doesn't know how to take care of their own body odor? I know we need to respect different culture but body odor is not part of culture it is a part of the hygiene of a person.

I'm not very happy with tui medical every time I want to book an appointment no availability. My Dr evy shin is always fully booked or not working and I don't want to go to a man Dr I'm so unhappy. And I'm a caregiver don't have flexi time and can't afford to pay the 50dollar at urgent care. And I know that nobody will help me or try to fix the system

This time Totally disappointed today its was an emergency I took my wife 7: 23 pm because she feeling chest pain really bad.recaptions said we are close not taking any more patient, you can go Te Rapa they are open till midnight. But no one was waiting inside that time, sign board saying open website saying going to be closed at 8: 00pm. How can A Urgent medical care centre would be so unorganised and irresponsible.

Had to take my wife and child there during the weekend. He said my child will be ok by time and no need medicine, he said that may he be wrong and become worst. For my wife gave her medicine. After 1 week they become both worst than before. After that I had to take them to another GP to give them correct medicine. Not recommended except it's emergency.

Visited tui medical today requesting 2 small biopsy stitches to be removed. Was told it was going to cost me $84! Probably take 5 mins to remove the stitches.so that equates to nearly $1000 an hour! Surely this is rediculous overcharging. The skin biopsy was done in tauranga. I could drive to tauranga & back for that

Absolute joke of an urgent care, arrived at 6: 30 with a broken finger and swollen hand and could not get medical attention as “we’re not taking any more patients tonight, go to Anglesea urgent care”.
No other patients in sight. Definitely do not recommend

Mum came in with history of nausea and vomiting for 3 days NO antiemetics given nor was she even if she still had nausea. Obs done and that was it.

I have given a 3 due to the latest reports of measles at the Rototuna clinic, I am disappointed that the staff member who exposed that many people said they were fully vaccinated! Clearly they were not, it's hard enough trying to get free thinking antivaxxers to get immunised. If I was them I'd thinking well that staff member was immunised and they still got it so I'm better off without the chemicals! That staff member was clearly not fully immunised and they likely not from NZ. I am going to put a full complaint in about this. If you are going to go to any of the clinics Parkwood is the best, yes it costs more but there are never any wait times an the doctors are awesome.

Free ACC drop in clinic waited for a longtime but that’s like the hospital. Nurses and Doctor great service 1st ever antibiotics that I don’t react to plus tetanus vaccine. Healing really well

Friendly and helpful medical staffs (doctor/nurse) but absolutely shocking and useless front office staffs (admin/receptionists).
I have informed front office staff member on duty to book myself to see a doctor and waited over 1 hour with no updates at all.after long wait, I have asked front office staff member how long I need to wait to see a doctor and they found out they didn't even inform the medical staff members about my booking. As a result, I had to wait another 1 hour to see a doctor with no updates from front office staff members unless I chase them.
Very unprofessional front office staff members puts a lot of unnecessary pressure to customers which I find not only extremely unprofessional but not appropriate to work with sick people who needs clear communications.

I am amazed by all these negative reviews and felt compelled try restore a bit of balance.

This medical center has some of the nicest staff/doctors/nurses that I have experienced.

Not only that, but once you sign up to this medical center it is one of the cheapest (if not the cheapest) in town. Kudos to these guys and thanks for your years service.

Unhelpful front desk, terrible healthcare all round. Can’t even get an appointment 1month in advance to see my doctor.