Team Medical

Never go to this place because they have the worst doctors and receptionists in the country.

5 stars to the receptionist who was very kind and helpful apart from waiting two and a half hours to be told in a cheeky/laughable tone to go buy Nurofen from the supermarket as the chemist were closed. Dr also offered in a very cheeky and laughable tone again that he can write a script but it would be waste of time.
More attitude was shown by him rather help or treatment - keep your attitude in your pocket mate.

Great doctor's and nurses at Team Medical. Dr Scott Walker was on duty and he couldn't have been more nice and thoughtful. All the staff were fantastic. Highly recommend.

Can’t tell if this is a medical place or a movie set. There are hardly any signs that are COVID and the staff are incredibly rude. I could lose a leg and I’d still be waiting 3 hours.

Had really good experience with doctors, nurses and awesome reception team in the past all the time.but this Saturday 5/8 the old lady at the reception with glasses and no name tag was very RUDE _Your job is to deal with people if you don’t like people and can’t treat them with respect and kindness may be this job isn’t for you. Please keep your attitude in your pocket and treat people the way you want to be treated. ……. No one goes to hospitals or medical facilities for fun, doesn’t cost anything to smile or be nice … sorry for the people around you and learn something from other reception staff around you.

Overall good, but long waits. Doctors are excellent. Well informed and friendly.
Caution with rap tests - one nurse almost traumatised my daughter then blamed it on her. But that was a one off, and since then I've insisted to do the testing.

So useless went there for something extremely simple that they could of helped me with but they couldn’t help me at all as I wasn’t registered there so hopeless doesn’t even deserve 1 star

I was treated following a table tennis table collapsing onto my shin, with the wound getting infected.
Initially I was seen by the doctor or nurse twice a week to have the wound dressed, then as it healed, weekly.
The doctor and nurse were very helpful and knowledgeable throughout my treatment and I was never kept waiting for my appointments.

I had a great experience at Team Medical Coastlands on Wednesday evening, arriving with a large messy gash under my chin following a fall on a tramp. The reception staff (Lucrezia) were friendly and gave me an estimate of when I would be seen. The nurse (Freya) was fantastic, cleaning out the wound and stitching it up. Dr Scott asked all the right questions plus sorted out my paperwork. It was a very professional service for which I am extremely grateful.

Took my daughter to after hours at Team Medical. The service was amazing, the admin staff, the Dr, the nurse and the radiographer were all amazing. Could not fault any of the staff. Very thorough and amazing care.

Lately the service there is not right you get appointments they will be deleted you complain beibg grumpy while you are in bloody pain and while the whole thing around and you get the phone cut. I have over one year a doctor that is appointed to me i never saw her while she always have an excuse. I want a doctor who is able to yreat me properly is this too much ask?

Have just got home. They would not accept my mask exemption so in turn they have denied my 10 year old daughter medical care for a possible broken wrist. Even threatened to call security after trying to discuss my mask exemption.

After calling two urgent cares in Palmerston North after being turned away, They advised that they do accept mask exemptions and it is actually illegal to deny medical treatment for not wearing a mask. They were fairly shocked with this behaviour.

I am going to speak with someone next week to see if your policies are even legal as it feels very wrong indeed.

Went in there this morning at approximately 9am to get our 14 month old looked at. Upon arrival the receptionists didn’t even greet us but demanded us to wear a mask so lack of people skills was already showing.

When we got to the desk, we informed them that our child hasn’t been able to hold down solid food and milk for the past 5 days. Immediately she asks my wife to take our daughter out of the waiting room and to go wait in the car due to our daughter displaying “a covid symptom” even though at the time she was very talkative and not displaying any symptoms.

The receptionist then then insisted that my wife fill out the form due to her potentially knowing more details than I would (which is actually the opposite). After that nasty encounter, we decided to just cancel the appointment and wait until we see our GP in the morning (and made to feel guilty as we were canceling it as well). I work in customer service and honestly, this place is severely lacking.

Would rather go to Adelaide Road A&E or Wellington Hospital.

Excellent service first thing this morning. Hubby was pretty crook and we were seen quickly, the staff were super nice and really compassionate. Lovely Dr and the receptionists were kind and friendly.

Excellent service from the team at Team Medical. Seen by nurse, then doctor, then xray, all in under an hour. Treated us with kindness and a touch of humor. Keep up the great work:)

Team Medical take care of three generations of my whanau. My personal experience has always been with a team of committed health professionals treating me with care and respect.

Staggering incompetence, made worse by the disrespectful attitude of reception staff and by trying to blame their own failures on anyone they could think of. I went in for urgent prescriptions, a mistake was made (this itself was fine, mistakes happen) and I later realised I was given half the correct amount of one medication, when I raised this with team medical they tried blaming the chemist, when I got a copy of the original prescription, they still said the chemist should have noticed the mistake and had it corrected (not their job). Eventually they agreed to leave a prescription for me to pick up from reception, for the remainder of my medication. When I arrived the prescription could not be found and reception staff could find no record of the problem, I was made to wait until someone else came and told me I had already picked it up, I hadn't, but I seemed to be being accused of deceit. After having to defend myself I was told to come back later, I did so and was told to wait, I soon asked what I was actually waiting for as I was just supposed to be picking up my prescription, the receptionist responded with a rant about how "we have policies and procedures to follow at team medical. " Unfortunately those policies and procedures seem more suited to a circus.

Reading through the comments and I agree, we have also had some bad experiences with the ladies at reception and how true it is they set the tone.but we recently visited team medical for some treatment and my nurse Glenda was an absolute delight. Thoughtful, reassuring, listened to me, comforted me and I wish there was more like her. Well done to you Glenda, i know it may not be easy but you do your job with the biggest smile. She is an asset to team medical. Dr. Graham and his nurse were also fantastic, the nurse that administers the Immunizations is such a treasure, kind and so gentle. Thank you for all you do and for making your patients visits that much more pleasant

Rude and disorganized. The staff don't seem to understand that their clients are patients who need to be cared for, not annoying inconveniences who need to be got rid of. I would recommend going to porirua instead, I certainly will next time.

Taken off there list as don't go there often now I have no doctor having to go to Wellington been in kapiti for twenty years.